Top interview questions to expect

1. Tell us about a time you went above and beyond for a patient.
2. Describe a situation where you had to deal with a difficult patient. How did you handle it?
3. How do you stay up-to-date on the latest developments in patient advocacy?
4. What do you believe are the most important qualities of a successful Patient Advocate?
5. Can you give me an example of a time when you had to resolve a conflict between a patient and a healthcare provider?
6. What are your thoughts on the changing role of Patient Advocates in the healthcare system?
7. Why do you think you’re the right person for this Patient Advocate role?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework, short for Situation, Task, Action, Result, is a common framework for answering behavioral job interview questions. It allows you to provide a detailed and structured response that showcases your relevant skills, experiences, and accomplishments. When answering behavioral questions using the STAR framework, start by setting the context by describing the situation or task you faced. Then, explain the specific actions you took to address the situation or complete the task. Finally, describe the positive results or outcomes that resulted from your actions. Using the STAR method, you can craft concise and compelling answers, allowing you to effectively demonstrate your capabilities and confidently articulate your value to potential employers.

Sample answers to above interview questions

1. Tell us about a time you went above and beyond for a patient.

Answer:
Situation: During my time as a Patient Advocate at a busy hospital, I noticed a patient, Mr. Smith, who seemed particularly anxious and overwhelmed. He had been admitted for a complex medical procedure and was facing a difficult recovery.

Task: Recognizing Mr. Smith’s distress, I took it upon myself to provide additional support and assistance beyond my usual duties.

Action: I spent time speaking with Mr. Smith, listening to his concerns, and providing emotional support. I also went above and beyond to advocate for his needs, ensuring he received prompt medical attention and access to necessary resources.

Result: Through my proactive efforts, Mr. Smith’s anxiety levels decreased, and he felt more confident and supported throughout his hospital stay. His experience improved, and he expressed gratitude for the extra care and attention he received.

2. Describe a situation where you had to deal with a difficult patient. How did you handle it?

Answer:
Situation: While working as a Patient Advocate, I encountered a challenging situation involving a patient, Mrs. Jones, who was known for being demanding and difficult to deal with. She frequently expressed dissatisfaction with the care she was receiving and made unreasonable demands on the medical staff.

Task: My task was to address Mrs. Jones’ concerns and find a way to improve her patient experience.

Action: I approached the situation with empathy and understanding. I actively listened to Mrs. Jones’ complaints, acknowledging her frustrations and validating her feelings. I then worked collaboratively with the medical team to develop a personalized care plan that met her specific needs and preferences.

Result: Through open communication and a patient-centered approach, I was able to resolve Mrs. Jones’ concerns and improve her overall satisfaction with the care she received. She became more cooperative and appreciative of the efforts made to address her needs.

3. How do you stay up-to-date on the latest developments in patient advocacy?

Answer:
Situation: As a Patient Advocate, it is crucial to stay informed about the latest advancements and best practices in the field.

Task: I make a conscious effort to continuously expand my knowledge and skills to provide the best possible advocacy services to my patients.

Action: To stay up-to-date, I actively participate in continuing education programs, workshops, and conferences related to patient advocacy. I also engage in research, read professional journals, and network with fellow Patient Advocates to keep abreast of emerging trends and developments in the field.

Result: My ongoing commitment to professional development ensures that I am well-equipped to navigate the ever-changing healthcare landscape and provide informed and effective advocacy for my patients.

4. What do you believe are the most important qualities of a successful Patient Advocate?

Answer:
Situation: The role of a Patient Advocate demands a unique combination of qualities to effectively serve patients and navigate the complexities of the healthcare system.

Task: I believe there are several essential qualities that contribute to the success of a Patient Advocate.

Action: In my experience, successful Patient Advocates possess strong communication and interpersonal skills, enabling them to build rapport with patients and their families. They are also empathetic and compassionate, demonstrating a genuine concern for the well-being of others. Additionally, they are knowledgeable about patient rights and healthcare policies, allowing them to effectively advocate for their patients.

Result: By embodying these qualities, Patient Advocates can make a profound impact on the lives of their patients, ensuring they receive the best possible care and support.

5. Can you give me an example of a time when you had to resolve a conflict between a patient and a healthcare provider?

Answer:
Situation: During my time as a Patient Advocate, I encountered a situation where there was a disagreement between a patient, Mr. Brown, and his healthcare provider regarding his treatment plan.

Task: My role was to mediate the conflict and find a solution that satisfied both parties.

Action: I facilitated a meeting between Mr. Brown and his healthcare provider, creating a safe and respectful environment for open dialogue. I actively listened to both perspectives, seeking to understand their concerns and needs. I then worked collaboratively with them to develop a compromise that addressed the patient’s concerns while considering the provider’s medical expertise.

Result: Through effective communication and negotiation, I was able to resolve the conflict and create a mutually acceptable treatment plan. This resulted in improved patient-provider communication and a positive patient experience.

6. What are your thoughts on the changing role of Patient Advocates in the healthcare system?

Answer:
Situation: The role of Patient Advocates is evolving in response to the changing healthcare landscape.

Task: It is important for Patient Advocates to adapt and embrace these changes to continue providing effective advocacy services.

Action: I believe that Patient Advocates will play an increasingly vital role in the healthcare system as they navigate the complexities of healthcare delivery, ensuring that patients receive the best possible care and support. Patient Advocates will need to stay informed about advancements in medicine, technology, and policy to effectively advocate for their patients.

Result: By embracing these changes and expanding their skills and knowledge, Patient Advocates can enhance the patient experience and contribute to a more patient-centered healthcare system.

7. Why do you think you’re the right person for this Patient Advocate role?

Answer:
Situation: With my background and experience, I am confident that I possess the qualities and skills necessary to excel in this Patient Advocate role.

Task: I am confident that I can make a significant contribution to your organization and positively impact the lives of your patients.

Action: My passion for patient advocacy, combined with my strong communication, interpersonal, and problem-solving skills, enables me to effectively advocate for patients, ensuring their needs are met and their rights are protected. I am also a team player who can collaborate effectively with healthcare professionals to achieve the best possible outcomes for patients.

Result: Given my dedication to patient-centered care, my ability to build strong relationships with patients and their families, and my commitment to staying up-to-date on the latest developments in patient advocacy, I am confident that I am the ideal candidate for this role.