Top interview questions to expect

1. Can you describe a time when you went above and beyond to ensure patient satisfaction?
2. How do you handle difficult patients who are anxious or aggressive?
3. Share a situation where you had to prioritize tasks and manage multiple responsibilities effectively.
4. Can you recall an instance where you received negative feedback from a patient or colleague, and how did you respond?
5. Tell me about a time when you had to work with a challenging team member and how you handled the situation.
6. Describe a specific instance where you demonstrated attention to detail and accuracy in your work.
7. Can you provide an example of how you handled a disagreement with a colleague or supervisor and how you resolved it?

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Answering interview questions with STAR structure

The STAR framework is a commonly used method for answering behavioral interview questions. STAR stands for Situation, Task, Action, and Result. When answering questions using the STAR framework, it helps to be concise, specific, and relevant to the job you’re applying for. In the “Situation” part, describe the context or scenario in which the event or situation occurred. In the “Task” part, explain the specific responsibility, goal, or challenge you faced. For the “Action” part, describe the specific actions you took to address the situation or complete the task. Finally, in the “Result” part, emphasize the positive outcome or resolution that resulted from your actions.

Sample answers to above interview questions

1. Question: Can you describe a time when you went above and beyond to ensure patient satisfaction?
Answer:
*Situation:* During my previous role, I had a patient who was particularly anxious about dental procedures.
*Task:* Recognizing the patient’s apprehension, I took extra care to explain each step of the procedure in detail and provide reassurance. I also offered breaks during the treatment to help alleviate anxiety.
*Action:* Throughout the appointment, I maintained a calm and understanding demeanor, actively listening to the patient’s concerns and addressing them promptly.
*Result:* As a result of my efforts, the patient expressed gratitude for the exceptional care and comfort provided during the procedure, and their anxiety was noticeably reduced.

2. Question: How do you handle difficult patients who are anxious or aggressive?
Answer:
*Situation:* In a previous role, I encountered a patient who became agitated and verbally aggressive during treatment.
*Task:* Recognizing the patient’s distress, I remained composed and patient, actively listening to their concerns and attempting to understand their perspective.
*Action:* I maintained eye contact and a non-threatening posture, speaking calmly and reassuringly while validating their feelings. I also offered to take a short break to allow them to collect their thoughts.
*Result:* Through my patient and understanding approach, I was able to calm the patient down and proceed with the necessary treatment, ultimately resolving the situation positively.

3. Question: Share a situation where you had to prioritize tasks and manage multiple responsibilities effectively.
Answer:
*Situation:* During my time as a dental hygienist, I often had to juggle multiple appointments and responsibilities simultaneously.
*Task:* To manage my workload effectively, I created a daily schedule, prioritizing urgent tasks and ensuring I allocated sufficient time for each patient.
*Action:* I maintained a flexible approach, adapting my schedule as needed to accommodate unexpected situations or changes in patient needs. I also sought assistance from colleagues when necessary to ensure all tasks were completed efficiently and to a high standard.
*Result:* By prioritizing tasks, managing my time wisely, and collaborating with colleagues, I was able to complete all my responsibilities efficiently while maintaining a positive and professional demeanor.

4. Question: Can you recall an instance where you received negative feedback from a patient or colleague, and how did you respond?
Answer:
*Situation:* In a previous role, I received feedback from a patient that my communication skills could be improved.
*Task:* Recognizing the importance of effective communication, I sought to understand the patient’s perspective and identify areas where I could enhance my communication style.
*Action:* I actively listened to the patient’s feedback, asking clarifying questions to ensure I fully understood their concerns. I then reflected on my communication skills and identified areas where I could improve, such as being more patient and ensuring clarity in my explanations.
*Result:* By actively seeking and addressing feedback, I demonstrated my commitment to personal growth and improved my communication skills, resulting in more positive interactions with patients and colleagues.

5. Question: Tell me about a time when you had to work with a challenging team member and how you handled the situation.
Answer:
*Situation:* In a previous role, I had to collaborate with a team member who had a different work style than me, leading to initial challenges in communication and coordination.
*Task:* Recognizing the importance of teamwork, I took the initiative to approach the team member and discuss our different approaches.
*Action:* I actively listened to their perspective and expressed my own, seeking common ground and identifying ways to work together effectively. We agreed to establish clear communication channels and provide regular updates on our progress.
*Result:* Through open communication and a willingness to adapt, we were able to overcome our initial challenges and work together productively, contributing to the success of the project.

6. Question: Describe a specific instance where you demonstrated attention to detail and accuracy in your work.
Answer:
*Situation:* During my previous role, I was responsible for ensuring the accuracy of patient records and treatment plans.
*Task:* To ensure the highest level of accuracy, I carefully reviewed patient records, treatment plans, and insurance information, paying attention to even the smallest details.
*Action:* I implemented a system of double-checking and verification to minimize errors and ensure that all information was accurate and up-to-date. I also actively sought feedback from colleagues and supervisors to identify areas where I could further improve my accuracy.
*Result:* By demonstrating meticulous attention to detail and a commitment to accuracy, I ensured that patient records and treatment plans were accurate and reliable, contributing to the overall quality of patient care.

7. Question: Can you provide an example of how you handled a disagreement with a colleague or supervisor and how you resolved it?
Answer:
*Situation:* In a previous role, I disagreed with a colleague’s approach to a particular treatment plan.
*Task:* Recognizing the importance of resolving the disagreement constructively, I approached my colleague and expressed my concerns in a respectful and professional manner.
*Action:* I actively listened to their perspective and explained my own, seeking common ground and identifying areas of agreement. We then discussed alternative approaches and ultimately found a solution that addressed both our concerns.
*Result:* Through open communication, empathy, and a willingness to compromise, we were able to resolve our disagreement amicably and develop a more collaborative working relationship.