Start Practice Interview Now

  • Practice answering questions and get real feedback to improve
  • Get job-specific questions at the company you want

IT Infrastructure Engineer Interview Questions

Get ready to impress with these interview questions and learn how to answer them like a pro!

Top interview questions to expect

1. Tell me about your experience with server administration.
2. Describe a time you had to troubleshoot a complex network issue.
3. How do you stay up-to-date with the latest IT infrastructure technologies?
4. What are your preferred tools for managing and monitoring IT infrastructure?
5. Describe a time you had to work under pressure to meet a tight deadline.
6. How do you handle conflict within a team environment?
7. What are your salary expectations?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR method is a powerful tool for answering behavioral interview questions. It stands for Situation, Task, Action, and Result. Here’s how it works:

* Situation: Briefly describe the specific situation or challenge you faced.
* Task: Explain the task you were responsible for in that situation.
* Action: Detail the actions you took to address the situation or complete the task.
* Result: Share the positive outcome or result of your actions.

By using the STAR method, you can provide concrete examples of your skills and experience, making your answers more impactful and memorable.

Sample answers to above interview questions

1. Tell me about your experience with server administration.

Example Answer:
“In my previous role as a Systems Administrator at [Company Name], I was responsible for managing a fleet of physical and virtual servers running various operating systems, including Windows Server and Linux. My responsibilities included server installation, configuration, maintenance, and troubleshooting. I also implemented automated scripting for routine tasks, which significantly improved efficiency and reduced downtime. For instance, when our company upgraded to a new version of our CRM software, I leveraged PowerShell scripting to automate the deployment and configuration process across all servers, ensuring a smooth transition with minimal disruption to our operations.”

Why this answer is strong: This answer effectively uses the STAR method. It clearly identifies the situation (managing a fleet of servers), the task (server administration), the action (implementing automated scripting), and the result (improved efficiency and reduced downtime). It also highlights specific skills and experience relevant to the role, such as server installation, configuration, and troubleshooting.

2. Describe a time you had to troubleshoot a complex network issue.

Example Answer:
“At my previous company, we experienced a major network outage that affected several departments. The issue was intermittent and difficult to diagnose. I started by analyzing network logs and monitoring tools to identify potential causes. I then collaborated with our network team to isolate the problem to a specific network switch. We determined that the switch had a faulty configuration that was causing network traffic to be dropped. I worked with the network team to reconfigure the switch, which resolved the issue and restored network connectivity. The entire process took about 8 hours, but we were able to minimize the impact on our operations by isolating the affected systems and communicating with users.”

Why this answer is strong: This answer utilizes the STAR method by describing the situation (network outage), the task (troubleshooting), the action (analyzing logs, collaborating with the network team, and reconfiguring the switch), and the result (restoring network connectivity). It demonstrates problem-solving skills, technical expertise, and the ability to work effectively in a team environment.

3. How do you stay up-to-date with the latest IT infrastructure technologies?

Example Answer:
“I am passionate about staying current with the latest advancements in IT infrastructure. I subscribe to industry publications like [mention specific publications], attend relevant conferences and webinars, and actively participate in online communities like [mention specific communities]. I also leverage online learning platforms like [mention specific platforms] to expand my knowledge in areas like cloud computing, virtualization, and network security. By continuously learning and adapting, I ensure that my skills remain relevant and I am able to contribute effectively to any IT infrastructure team.”

Why this answer is strong: This answer demonstrates a commitment to professional development and a desire to stay current with industry trends. It mentions specific resources and activities used for staying up-to-date, highlighting a proactive approach to learning.

4. What are your preferred tools for managing and monitoring IT infrastructure?

Example Answer:
“My preferred tools for managing and monitoring IT infrastructure depend on the specific environment and requirements. For server management, I am proficient in tools like [mention specific tools], which provide comprehensive server monitoring, configuration management, and automation capabilities. For network monitoring, I rely on tools like [mention specific tools] that offer real-time performance metrics, network traffic analysis, and alert notifications. I am also familiar with cloud management platforms like [mention specific platforms] for managing and monitoring cloud resources.”

Why this answer is strong: This answer showcases technical proficiency and adaptability. It demonstrates a knowledge of various tools and platforms while emphasizing the ability to choose the most appropriate tools based on the specific situation.

5. Describe a time you had to work under pressure to meet a tight deadline.

Example Answer:
“During a major system upgrade at my previous company, we had a very tight deadline to complete the migration before a critical business event. I was responsible for ensuring the seamless transition of all applications and data to the new system. To meet the deadline, I worked closely with the development team to ensure all applications were compatible with the new environment. I also collaborated with the network team to optimize network performance and ensure smooth data transfer. By working effectively with the team and prioritizing tasks, we successfully completed the migration within the deadline, minimizing disruption to our operations.”

Why this answer is strong: This answer uses the STAR method to describe a situation involving pressure and a tight deadline. It highlights the task (system migration), the action (collaboration, prioritization), and the result (successful migration within the deadline). It demonstrates the ability to work under pressure, prioritize tasks, and collaborate effectively.

6. How do you handle conflict within a team environment?

Example Answer:
“I believe that open communication and active listening are crucial for resolving conflicts effectively. When I encounter a conflict, I strive to understand all perspectives involved. I encourage open dialogue and focus on finding a solution that benefits everyone. If necessary, I am willing to compromise to reach a mutually agreeable outcome. In my previous role, I helped mediate a conflict between two team members who had differing opinions on a project approach. By facilitating a constructive discussion and focusing on the shared goal, we were able to find a compromise that satisfied both parties and ensured the project’s success.”

Why this answer is strong: This answer demonstrates strong communication and conflict resolution skills. It highlights the importance of open communication, active listening, and finding a mutually agreeable solution. It provides a specific example of how the candidate successfully resolved a conflict in a previous role.

7. What are your salary expectations?

Example Answer:
“Based on my experience, skills, and the responsibilities of this role, I am seeking a salary range of [mention salary range]. I am confident that my contributions will be valuable to your team, and I am eager to learn and grow in this position.”

Why this answer is strong: This answer is direct and concise. It provides a specific salary range based on research and understanding of the market value for similar roles. It also expresses confidence in the candidate’s abilities and eagerness to contribute to the team.

Like a phone call interview – with your own AI interview coach.

Enter job title and company

Practice effectively for your dream job.

Get asked job-specific questions

Your AI interview coach will speak and ask you questions.

Speak back and view private feedback

Your coach will listen to you speak and reply with follow-up questions and private feedback.

Interview Feedback

Improve from real feedback

Frustrated by never hearing feedback from your interviews? We get it. Interview Smile is your way to get real feedback on how you did and to help you answer questions better. Come into your next job interview empowered with superhuman interview readiness.

Go from nervous to confident

Practice with your AI coach as much as you want to calm your interview nerves. Hone your pitch and boost your confidence with Interview Smile.

Interview Practice