Top interview questions to expect

1. Tell us about a time you had to resolve a conflict between coworkers.
2. How do you prioritize your work when faced with multiple deadlines?
3. Describe a time when you had to adapt to a sudden change in plans.
4. What’s your best strategy for conflict resolution in a tight-knit group?
5. Describe a time when you went above and beyond for a customer.
6. Give us an example of a time you had to make a difficult decision.
7. What’s your approach for staying organized and efficient in a fast-paced environment?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured way to answer interview questions that begins by setting the Situation or context, describing the Task you needed to complete, explaining the Actions you took to complete the task, and mentioning the Result of your efforts. Using the STAR method helps you give clear, concise, and compelling answers to behavioral interview questions.

Sample answers to above interview questions

1. Tell us about a time you had to resolve a conflict between coworkers.

*STAR answer:*

Situation: At my previous job, I worked with a colleague who often clashed with other team members due to their abrasive communication style.
Task: My goal was to resolve the conflict and create a harmonious work environment.
Action: I took the initiative to schedule a private conversation with the individual to discuss the issue. I listened actively to their concerns and acknowledged their feelings. I then suggested we work together to find a solution. We agreed to communicate more respectfully and to avoid making assumptions about each other’s intentions.
Result: The conflict was resolved, and we were able to work together effectively as a team.

Why it’s strong: This answer demonstrates the candidate’s ability to resolve conflict, communicate effectively, and take initiative. It shows the candidate is proactive in addressing problems and is committed to creating a positive work environment.

2. How do you prioritize your work when faced with multiple deadlines?

*STAR answer:*

Situation: In my previous role, I was often tasked with multiple projects with tight deadlines.
Task: I needed to prioritize my work to ensure I met all deadlines and delivered high-quality results.
Action: I used a prioritization matrix to assess the importance and urgency of each task. I also broke down larger projects into smaller, more manageable steps. I communicated my priorities to my team and sought their input on the most effective way to allocate our resources. Finally, I created a realistic timeline for each task and stuck to it.
Result: I was able to successfully complete all of my projects on time and within budget.

Why it’s strong: This answer highlights the candidate’s ability to prioritize tasks, manage their time effectively, and communicate clearly. It shows the candidate can handle multiple projects simultaneously and is committed to meeting deadlines.

3. Describe a time when you had to adapt to a sudden change in plans.

*STAR answer:*

Situation: At my previous company, we were preparing to launch a new product when a key supplier unexpectedly went bankrupt.
Task: I was responsible for finding a new supplier quickly to avoid delaying the launch.
Action: I immediately contacted several potential suppliers and compared their pricing, quality, and delivery times. I also assessed the risks associated with each supplier and selected the one that best met our needs. I worked closely with the new supplier to ensure they understood our requirements and could deliver the products on time.
Result: I successfully found a new supplier, and the product launch was only delayed by a week.

Why it’s strong: This answer demonstrates the candidate’s ability to adapt to change, solve problems, and take decisive action. It shows the candidate can handle unexpected challenges and is committed to meeting deadlines.

4. What’s your best strategy for conflict resolution in a tight-knit group?

*STAR answer:*

Situation: In my previous role, I worked with a team where one member was constantly interrupting others and making it difficult for the team to collaborate effectively.
Task: My goal was to resolve the conflict and improve team dynamics.
Action: I arranged a team meeting where I facilitated a discussion about communication styles and expectations. I encouraged team members to share their perspectives and to listen actively to each other. I also suggested implementing specific strategies for improving communication, such as using “I” statements and avoiding interruptions.
Result: The conflict was resolved, and the team was able to communicate more effectively and work together more harmoniously.

Why it’s strong: This answer showcases the candidate’s ability to facilitate conflict resolution, encourage open dialogue, and implement effective strategies for improving team dynamics.

5. Describe a time when you went above and beyond for a customer.

*STAR answer:*

Situation: At my previous job, a customer called to complain about a product they had purchased. The product was working properly, but the customer was frustrated because they didn’t understand how to use it.
Task: I needed to resolve the customer’s complaint and ensure they were satisfied with our product.
Action: I spent time patiently explaining to the customer how to use the product. I also offered to send them a video tutorial and to answer any additional questions they had. The customer was grateful for my help and ended up being very satisfied with our product.
Result: The customer became a loyal customer and even referred several of their friends to our business.

Why it’s strong: This answer demonstrates the candidate’s customer service skills, patience, and willingness to go the extra mile. It shows the candidate is committed to resolving customer issues and ensuring customer satisfaction.

6: Give us an example of a time you had to make a difficult decision.

*STAR answer:*

Situation: At my previous job, I had to decide whether to approve a large purchase order that exceeded our budget. The purchase was necessary for us to meet a critical deadline, but it would also put us over budget for the quarter.
Task: My goal was to make a decision that would allow us to meet the deadline without exceeding our budget.
Action: I consulted with my team and gathered data on the potential cost savings of purchasing the product in bulk. I also considered the impact of the purchase on our overall budget and on our ability to meet other critical goals. After careful consideration, I decided to approve the purchase, as it was the best way to ensure we met the deadline without sacrificing quality.
Result: We were able to successfully purchase the product and meet the deadline without exceeding our budget.

Why it’s strong: This answer highlights the candidate’s decision-making skills, their ability to gather and analyze data, and their commitment to meeting deadlines. It shows the candidate can make difficult decisions under pressure and is able to consider the impact of their decisions on the overall goals of the organization.

7. What’s your approach for staying organized and efficient in a fast-paced environment?

*STAR answer:*

Situation: In my previous role, I worked in a fast-paced environment where it was essential to stay organized and efficient.
Task: My goal was to develop a system that would allow me to manage my time and tasks effectively.
Action: I created a detailed to-do list each day and prioritized my tasks based on their importance and urgency. I also used a variety of tools and techniques to stay organized, such as color-coded folders, online calendars, and project management software. I also made sure to take breaks throughout the day to avoid burnout.
Result: I was able to stay organized and efficient in a fast-paced environment and successfully manage multiple projects simultaneously.

Why it’s strong: This answer demonstrates the candidate’s organizational skills, time management skills, and ability to use technology to improve their productivity. It shows the candidate is able to handle multiple tasks simultaneously and stay focused on their priorities.