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Car Sales Interview Questions

Get ready to impress with the best answers to common car sales interview questions.

Top interview questions to expect

1. Tell me about yourself.
2. Why are you interested in this car sales position?
3. What is your sales experience?
4. How do you handle objections from customers?
5. Describe a time you went above and beyond for a customer.
6. How do you stay motivated in a sales role?
7. What are your salary expectations?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR method is a proven technique for answering behavioral interview questions. It stands for Situation, Task, Action, and Result. When using this framework, you describe a specific situation, the task you were responsible for, the actions you took, and the positive result you achieved. This method allows you to showcase your skills and experience in a clear and concise way, making a strong impression on the interviewer.

Sample answers to above interview questions


1. Tell me about yourself.
This is a common opening question to get to know you. It’s your chance to highlight your relevant skills and experience.

Example Answer: “I’m a highly motivated and results-oriented individual with a passion for customer service and a proven track record in sales. I’ve always enjoyed working with people and building relationships. In my previous role as a retail sales associate, I consistently exceeded sales targets by using my strong communication and persuasion skills to build rapport with customers and understand their needs. I’m confident that my skills and enthusiasm would make me a valuable asset to your team.”

Explanation: This answer follows the STAR method by highlighting a specific situation (previous role as a retail sales associate), the task (exceeding sales targets), the action (using communication and persuasion skills), and the result (building rapport and understanding customer needs).

2. Why are you interested in this car sales position?
This question assesses your genuine interest in the role and the company.

Example Answer: “I’ve always been fascinated by the automotive industry and I’m particularly drawn to this opportunity because of [mention specific reasons, like the company’s reputation, the dealership’s focus on customer satisfaction, or the opportunity to work with a specific car brand]. I believe my sales experience and passion for cars would allow me to thrive in this role and contribute to the dealership’s success.”

Explanation: This answer focuses on the company and the position, demonstrating genuine interest. Mentioning specific reasons for your interest, like the company’s reputation or the dealership’s focus on customer satisfaction, shows that you’ve done your research and are genuinely interested in the role.

3. What is your sales experience?
This question aims to understand your sales history and relevant skills.

Example Answer: “I’ve been in sales for [number] years, starting with [previous role]. In that role, I was responsible for [mention key responsibilities, like generating leads, closing deals, and exceeding sales targets]. I consistently exceeded my targets by [mention specific achievements, like exceeding sales targets by 20% or winning multiple sales awards]. I’m confident that my experience in [mention relevant skills, like building rapport, handling objections, and closing deals] would make me a valuable asset to your team.”

Explanation: This answer highlights your sales experience, responsibilities, and achievements. It uses the STAR method by mentioning a specific situation (previous role), the task (responsibilities), the action (achievements), and the result (exceeding targets).

4. How do you handle objections from customers?
This question assesses your ability to handle difficult situations and maintain a positive attitude.

Example Answer: “I understand that objections are a natural part of the sales process. When a customer raises an objection, I listen attentively to understand their concerns. I then use my knowledge of the product and my communication skills to address their concerns and provide them with the information they need to make an informed decision. For example, when a customer expressed concerns about the price of a car, I explained the value proposition of the vehicle and highlighted the features and benefits that justified the price. By addressing their concerns and providing them with the information they needed, I was able to successfully close the deal.”

Explanation: This answer demonstrates your ability to handle objections calmly and professionally. It uses the STAR method by explaining a specific situation (customer objection), the task (listening and understanding), the action (addressing concerns and providing information), and the result (closing the deal).

5. Describe a time you went above and beyond for a customer.
This question assesses your commitment to customer service and your willingness to go the extra mile.

Example Answer: “One of my customers was looking for a specific car that was difficult to find. I spent several hours researching different dealerships and online resources to locate the car. I even contacted a dealer in another state to see if they had it in stock. Eventually, I found the car and was able to connect the customer with the dealer. The customer was so grateful for my efforts that they came back to me for their next car purchase and even referred me to their friends and family.”

Explanation: This answer showcases your dedication to customer satisfaction by going above and beyond to fulfill a customer’s request. It uses the STAR method by describing a specific situation (difficult car search), the task (researching dealerships and contacting dealers), the action (locating the car), and the result (customer satisfaction and referral).

6. How do you stay motivated in a sales role?
This question assesses your ability to maintain a positive attitude and enthusiasm in a challenging role.

Example Answer: “I find motivation in exceeding my goals and contributing to the success of the team. I’m also driven by the satisfaction of helping customers find the right vehicle to meet their needs. I believe that building strong relationships with customers and providing them with exceptional service is key to achieving success in sales. I also find motivation in continuous learning and development, which allows me to stay up-to-date on the latest industry trends and products.”

Explanation: This answer demonstrates your motivation by highlighting your commitment to exceeding goals, providing exceptional service, and staying up-to-date on industry trends. It emphasizes your passion for the role and your commitment to personal and professional growth.

7. What are your salary expectations?
This question assesses your understanding of the market and your financial needs.

Example Answer: “Based on my experience and skills, and considering the industry standard for similar roles in this area, I’m looking for a salary in the range of [mention salary range]. I’m confident that my contributions would be valuable to your team and I’m open to discussing further details during the interview process.”

Explanation: This answer provides a clear salary expectation based on your research and experience. It demonstrates your understanding of the market and your willingness to negotiate. You should be prepared to provide a specific salary range based on your research and industry standards.

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