Top interview questions to expect

1. Describe a situation where you resolved a conflict with a colleague.
2. Can you tell me about a time when you had to manage multiple projects simultaneously?
3. Tell me about a time when you had to deal with a difficult patient or family member.
4. What is your approach to handling patient confidentiality?
5. How do you stay up-to-date with the latest medical coding regulations?
6. Can you tell me about a time when you had to work independently and a time when you had to collaborate with a team?
7. Why are you interested in working as a medical coder at our facility?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a commonly used method for answering behavioral interview questions. It involves structuring your response around four key elements: Situation, Task, Action, and Result.

1. Situation: Briefly describe the context of the situation you’re discussing.
2. Task: Explain the specific task or challenge you were faced with.
3. Action: Detail the actions you took to address the situation.
4. Result: Describe the outcome of your actions and the positive impact it had.

By using the STAR framework, you can provide structured and concise answers that demonstrate your skills and experiences in a clear and compelling manner.

Sample answers to above interview questions

1. Question: Describe a situation where you resolved a conflict with a colleague.

STAR Answer:

“In my previous role as a medical coder, I encountered a situation where I had a disagreement with a colleague regarding the interpretation of a particular medical code. We initially had a heated discussion, but I realized that resolving the conflict was crucial for maintaining a productive working environment. I approached my colleague calmly and objectively, expressing my viewpoint while actively listening to their perspective. Through open communication and a willingness to compromise, we were able to find a mutually agreeable solution. This experience taught me the value of effective communication and collaboration in resolving conflicts constructively.”

Why it’s strong: This answer effectively demonstrates the candidate’s conflict resolution skills, ability to maintain composure under pressure, and commitment to teamwork.

2. Question: Can you tell me about a time when you had to manage multiple projects simultaneously?

STAR Answer:

“During my tenure as a medical coder, I was responsible for handling a large volume of medical records and coding assignments. I developed a systematic approach to manage multiple projects concurrently. I prioritized tasks based on their urgency and importance, creating a schedule that ensured timely completion. I also sought assistance from colleagues when necessary and effectively communicated my progress to my supervisor. This experience honed my multitasking abilities, organizational skills, and ability to work efficiently under pressure.”

Why it’s strong: This answer showcases the candidate’s time management skills, ability to prioritize tasks, and capacity to handle a demanding workload effectively.

3. Question: Tell me about a time when you had to deal with a difficult patient or family member.

STAR Answer:

“In my experience as a medical coder, I encountered a situation where a patient’s family member was upset about the coding of a particular procedure. I empathized with their concern and actively listened to their perspective. I explained the coding process and the rationale behind the specific code used. I also assured them that I would review the case thoroughly and promptly address any discrepancies. Through patience, empathy, and effective communication, I was able to defuse the situation and maintain a positive relationship with the patient and their family.”

Why it’s strong: This answer demonstrates the candidate’s interpersonal skills, empathy, and ability to handle difficult situations with professionalism and tact.

4. Question: What is your approach to handling patient confidentiality?

STAR Answer:

“Maintaining patient confidentiality is paramount in my role as a medical coder. I adhere strictly to the privacy regulations and ethical guidelines governing the handling of patient information. I ensure that all patient data is accessed, stored, and transmitted securely. I am also mindful of the importance of using appropriate language and maintaining patient anonymity when discussing medical records. By upholding patient confidentiality, I contribute to fostering trust and maintaining the integrity of the medical coding process.”

Why it’s strong: This answer emphasizes the candidate’s commitment to patient confidentiality, adherence to ethical guidelines, and understanding of the importance of privacy in medical coding.

5. Question: How do you stay up-to-date with the latest medical coding regulations?

STAR Answer:

“Staying informed about the latest medical coding regulations is crucial in my role as a medical coder. I regularly attend industry conferences, workshops, and webinars to keep abreast of regulatory changes and industry best practices. I also subscribe to professional journals, online resources, and coding updates to ensure that I am always up-to-date with the most current coding guidelines. This commitment to continuous learning enables me to provide accurate and compliant coding services, ensuring that patient information is coded correctly and reimbursements are processed smoothly.”

Why it’s strong: This answer highlights the candidate’s dedication to professional development, commitment to staying current with regulations, and understanding of the importance of accurate coding for patient care and reimbursement.

6. Question: Can you tell me about a time when you had to work independently and a time when you had to collaborate with a team?

STAR Answer:

“Throughout my career as a medical coder, I have had opportunities to work both independently and collaboratively. When working independently, I am self-motivated, organized, and efficient in managing my workload. I effectively prioritize tasks, meet deadlines, and consistently deliver high-quality work. In collaborative settings, I value teamwork, open communication, and the sharing of knowledge. I actively participate in team discussions, contribute my expertise, and readily assist colleagues when needed. Whether working independently or as part of a team, I am committed to delivering accurate and timely coding services that contribute to the overall success of the healthcare organization.”

Why it’s strong: This answer demonstrates the candidate’s versatility, adaptability, and ability to thrive in both independent and collaborative work environments.

7. Question: Why are you interested in working as a medical coder at our facility?

STAR Answer:

“I am drawn to the opportunity to work as a medical coder at your facility for several reasons. Firstly, I am impressed by the reputation of your organization for providing high-quality healthcare services. Secondly, I believe that my skills and experience align well with the requirements of this role. I am confident that I can contribute to the efficiency and accuracy of your medical coding processes. Additionally, I am eager to learn and grow within your organization, and I believe that this opportunity will provide me with valuable experience and exposure to the latest advancements in medical coding.”

Why it’s strong: This answer expresses the candidate’s genuine interest in the position, highlights their motivation for applying, and demonstrates their confidence in their ability to contribute to the organization’s success.