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uke Energy Interview Questions: Ace Your Behavioral Interview and Get Hired!

Duke Energy is an industry leader in energy innovation, sustainability, and community engagement. With a strong focus on safety and customer satisfaction, the organization offers a supportive work environment and a wide range of career opportunities. Plus, you’ll be proud to work for a company that’s committed to powering a sustainable future.

Top interview questions to expect


1. Tell us about a time when you had to overcome a challenge or obstacle.
2. Share an experience where you demonstrated teamwork and collaboration.
3. Describe a situation where you went above and beyond to exceed expectations.
4. Give an example of a time when you used your creativity or innovative thinking to solve a problem.
5. Tell us about a time when you provided excellent customer service.
6. Share an experience where you had to adapt to change or learn a new skill quickly.
7. Describe a situation where you faced a conflict or disagreement and how you handled it.

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR method is a structured approach to answering behavioral interview questions. It stands for:

* S – Situation: Describe the situation or context in which the event occurred.
* T – Task: Explain the task or challenge you faced.
* A – Action: Describe the specific actions you took to address the situation or complete the task.
* R – Result: Share the outcome or result of your actions.

When using the STAR method, be sure to:

* Be specific and provide concrete examples.
* Focus on your role and contributions, using “I” statements.
* Quantify your results whenever possible.
* Emphasize the skills and qualities that are relevant to the job you’re applying for.

Sample answers to above interview questions


1. Tell us about a time when you had to overcome a challenge or obstacle.

Question: Can you share an experience where you faced a significant challenge or obstacle and how you overcame it?

Answer: In my previous role, I was tasked with leading a project that involved implementing a new software system. As we progressed, we encountered several unexpected technical difficulties that threatened to delay the project’s completion. To address this challenge, I proactively gathered the team, analyzed the situation, and devised a contingency plan. We tirelessly worked together, dedicating extra hours to research and troubleshoot the issues. Through effective communication and collaboration, we were able to overcome the obstacles, resolve the technical challenges, and successfully deliver the project on schedule.

Why this answer is strong:

* It demonstrates the candidate’s problem-solving skills, resilience, and ability to work under pressure.
* It highlights the candidate’s leadership and teamwork abilities.
* It provides a specific example of a situation where the candidate successfully overcame a challenge.

2. Share an experience where you demonstrated teamwork and collaboration.

Question: Can you describe a situation where you successfully worked as part of a team to achieve a common goal?

Answer: During my tenure as a project manager, I had the opportunity to lead a cross-functional team in developing a marketing campaign for a new product launch. Despite diverse backgrounds and expertise, we fostered a collaborative and inclusive environment where every team member’s input was valued. Through effective communication, regular check-ins, and clear role assignments, we were able to leverage our collective strengths and expertise to create a successful marketing campaign that exceeded our targets.

Why this answer is strong:

* It demonstrates the candidate’s teamwork and collaboration skills.
* It highlights the candidate’s leadership and project management abilities.
* It provides a specific example of a situation where the candidate successfully worked as part of a team.

3. Describe a situation where you went above and beyond to exceed expectations.

Question: Can you share an experience where you took the initiative to go above and beyond the requirements of your role?

Answer: In my previous role, I noticed a recurring issue with customer complaints regarding a specific product. Taking the initiative, I conducted thorough research and analysis to identify the root cause of the problem. Subsequently, I proposed a solution and worked closely with the product development team to implement it. This resulted in a significant reduction in customer complaints, improved customer satisfaction, and increased sales.

Why this answer is strong:

* It demonstrates the candidate’s initiative, problem-solving skills, and commitment to customer satisfaction.
* It highlights the candidate’s ability to identify and address problems proactively.
* It provides a specific example of a situation where the candidate went above and beyond to exceed expectations.

4. Give an example of a time when you used your creativity or innovative thinking to solve a problem.

Question: Can you describe a situation where you used your creativity or innovative thinking to solve a problem or improve a process?

Answer: During my time as a marketing specialist, I faced the challenge of promoting a product to a niche market with a limited budget. To overcome this, I devised a creative and cost-effective marketing strategy that involved utilizing social media platforms and influencer partnerships. Through targeted campaigns and engaging content, we were able to generate significant brand awareness and drive sales, exceeding our initial targets.

Why this answer is strong:

* It demonstrates the candidate’s creativity, innovative thinking, and problem-solving skills.
* It highlights the candidate’s ability to adapt to challenges and think outside the box.
* It provides a specific example of a situation where the candidate successfully used their creativity to solve a problem.

5. Tell us about a time when you provided excellent customer service.

Question: Can you share an experience where you went above and beyond to provide exceptional customer service?

Answer: In my role as a customer service representative, I encountered a customer who was frustrated and upset due to a service issue. Instead of following the standard protocol, I took the time to empathize with the customer’s situation and actively listened to their concerns. By employing effective communication skills and a genuine desire to help, I was able to resolve the issue promptly and to the customer’s satisfaction. The customer expressed their gratitude and appreciation for the exceptional service they received.

Why this answer is strong:

* It demonstrates the candidate’s customer service skills, empathy, and conflict resolution abilities.
* It highlights the candidate’s ability to remain calm and professional under pressure.
* It provides a specific example of a situation where the candidate successfully provided exceptional customer service.

6. Share an experience where you had to adapt to change or learn a new skill quickly.

Question: Can you describe a situation where you had to adapt to change or learn a new skill quickly and effectively?

Answer: During a period of rapid growth in my previous company, I was tasked with transitioning from a technical role to a leadership position. Recognizing the need to adapt to my new responsibilities, I proactively sought out opportunities to learn and develop the necessary skills. Through mentorship, online courses, and hands-on experience, I quickly acquired the knowledge and competencies required to effectively lead my team and contribute to the company’s success.

Why this answer is strong:

* It demonstrates the candidate’s adaptability, willingness to learn, and commitment to professional development.
* It highlights the candidate’s ability to take initiative and seek out opportunities for growth.
* It provides a specific example of a situation where the candidate successfully adapted to change and learned a new skill.

7. Describe a situation where you faced a conflict or disagreement and how you handled it.

Question: Can you share an experience where you faced a conflict or disagreement with a colleague or customer and how you handled the situation?

Answer: In my previous role, I encountered a challenging situation where I had a disagreement with a colleague regarding a project approach. Instead of allowing the conflict to escalate, I initiated a

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