Top interview questions to expect

1. Tell me about a time you had to deal with a difficult customer.
2. Describe a situation where you had to work as part of a team to achieve a goal.
3. How do you handle stress in a fast-paced work environment?
4. Can you give me an example of a time when you had to solve a problem creatively?
5. How do you stay motivated and engaged in your work?
6. Why do you want to work at Yum! Brands?
7. What are your strengths and weaknesses?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a story-telling technique that helps you answer interview questions in a structured way. STAR stands for Situation, Task, Action, Result.

Situation: Describe the situation or context in which the event or experience took place.

Task: Explain the task or goal that needed to be accomplished.

Action: Detail the specific actions you took to address the situation or complete the task.

Result: Describe the positive outcome or result of your actions.

By using the STAR framework, you can provide clear and concise answers to interview questions that highlight your skills, accomplishments, and experiences.

Sample answers to above interview questions

1. Tell me about a time you had to deal with a difficult customer.

Answer:

Situation: I was working as a cashier at a busy fast-food restaurant when a customer became angry and started yelling at me about their order.

Task: I needed to defuse the situation and resolve the customer’s issue quickly and professionally.

Action: I listened to the customer’s complaint calmly and apologized for the mistake. I then offered to remake their order or give them a refund.

Result: The customer was satisfied with my response and left the restaurant calmly.

Why it’s a strong answer: This answer demonstrates my ability to remain calm under pressure, listen actively, and resolve customer issues effectively.

2. Describe a situation where you had to work as part of a team to achieve a goal.

Answer:

Situation: I was part of a team that was tasked with developing a new marketing campaign for a new product launch.

Task: I was responsible for creating the social media content for the campaign.

Action: I worked closely with the other team members to develop a cohesive marketing strategy. I created engaging social media posts, graphics, and videos that aligned with the overall campaign goals.

Result: The marketing campaign was a success, resulting in a significant increase in sales for the new product.

Why it’s a strong answer: This answer demonstrates my teamwork skills, creativity, and ability to contribute to a successful project.

3. How do you handle stress in a fast-paced work environment?

Answer:

Situation: I worked as a server at a busy restaurant during my college years. The job was fast-paced and often stressful, with multiple customers to serve and orders to take.

Task: I needed to manage my time effectively and stay calm under pressure to provide excellent service to customers.

Action: I developed a system for prioritizing my tasks and staying organized. I also learned to take short breaks throughout the day to avoid feeling overwhelmed.

Result: I was able to handle the stress of the job effectively and consistently provide excellent customer service.

Why it’s a strong answer: This answer demonstrates my ability to handle stress, stay organized, and maintain a positive attitude in a fast-paced work environment.

4. Can you give me an example of a time when you had to solve a problem creatively?

Answer:

Situation: I was working as a sales associate at a clothing store when a customer came in looking for a specific item that was out of stock.

Task: I needed to find a way to satisfy the customer’s needs without having the exact item they were looking for.

Action: I suggested several similar items that were in stock and offered to order the specific item the customer was looking for and have it shipped to their home.

Result: The customer was happy with my solution and ended up purchasing one of the similar items I suggested.

Why it’s a strong answer: This answer demonstrates my creativity, problem-solving skills, and ability to go above and beyond to satisfy customers.

5. How do you stay motivated and engaged in your work?

Answer:

Situation: I have always been passionate about the food and hospitality industry. I find it incredibly rewarding to be able to provide customers with a positive dining experience.

Task: I stay motivated by setting goals for myself and striving to continuously improve my skills and knowledge. I also enjoy learning about new trends in the industry and finding ways to incorporate them into my work.

Action: I read industry publications, attend conferences and workshops, and seek out opportunities to learn from my colleagues and mentors.

Result: I am always up-to-date on the latest trends and best practices in the industry, which allows me to provide my customers with the best possible service.

Why it’s a strong answer: This answer demonstrates my passion for the food and hospitality industry, my commitment to continuous learning, and my dedication to providing excellent customer service.

6. Why do you want to work at Yum! Brands?

Answer:

Situation: I have always been a fan of Yum! Brands’ restaurants. I love the food, the atmosphere, and the company’s commitment to quality and customer service.

Task: I am excited about the opportunity to work for a company that shares my values and allows me to make a positive impact on the community.

Action: I have researched Yum! Brands extensively and I am impressed by its commitment to sustainability, diversity, and inclusion. I believe that my skills and experience would be a valuable asset to the company.

Result: I am confident that I would be a valuable member of the Yum! Brands team and that I would be able to contribute to the company’s success.

Why it’s a strong answer: This answer demonstrates my knowledge of Yum! Brands, my alignment with the company’s values, and my confidence in my ability to contribute to the company’s success.

7. What are your strengths and weaknesses?

Answer:

Strengths:

* Strong customer service skills
* Ability to work well in a team
* Creative problem-solving skills
* Passion for the food and hospitality industry
* Commitment to continuous learning and improvement

Weaknesses:

* I can sometimes be a perfectionist, which can lead me to spend too much time on details.
* I am still relatively new to the food and hospitality industry, but I am eager to learn and grow.

Why it’s a strong answer: This answer is honest and self-aware. It demonstrates my strengths and acknowledges my weaknesses, while also showing my commitment to improvement.