Top AmerisourceBergen Behavioral Interview Questions and Answers
AmerisourceBergen is a leading healthcare solutions provider empowering healthcare professionals to deliver exceptional patient care. With a commitment to innovation and a culture of collaboration, AmerisourceBergen is an employer of choice, offering diverse career opportunities and a chance to make a meaningful impact in the healthcare industry. Did you know that AmerisourceBergen has been recognized for its sustainability efforts, earning the distinction of being named one of the world’s most ethical companies by the Ethisphere Institute?
Top interview questions to expect
Top 7 Questions:
1. Tell me about a situation where you had to overcome a challenge at work.
2. Describe a time when you had to work with a difficult colleague. How did you handle the situation?
3. Give me an example of a time when you had to make a difficult decision. How did you arrive at your decision?
4. Can you tell me about a time when you had to work under pressure? How did you manage it?
5. Share an instance where you successfully resolved a conflict between two or more individuals.
6. Describe a time when you had to go above and beyond for a customer. What was the outcome?
7. What are your strengths and weaknesses as an employee?
Check the latest questions for this role:
Answering interview questions with STAR structure
The STAR Framework:
The STAR framework is a structured method for answering behavioral interview questions. It involves describing the Situation, Task, Action, and Result of a specific experience. This framework allows you to provide clear, concise, and impactful answers that highlight your skills and abilities.
1. Situation: Briefly set the context of the situation you faced. Provide enough detail so that the interviewer can understand the circumstances.
2. Task: Clearly outline the task or challenge you were responsible for addressing. What was your specific role or objective in the situation?
3. Action: Describe the specific actions you took to address the task or challenge. Focus on the skills, knowledge, and strategies you employed to overcome the obstacles you faced.
4. Result: Explain the positive outcome or impact of your actions. Highlight the specific results you achieved and how they contributed to the success of the team or organization.
Sample answers to above interview questions
Sample Answers:
1. Question: Tell me about a situation where you had to overcome a challenge at work.
Answer: (Using the STAR framework)
Situation: During a particularly busy period at work, our team faced an unexpected surge in customer inquiries. The influx of requests threatened to overwhelm our capacity and potentially compromise our customer service standards.
Task: As the team lead, it was my responsibility to ensure that we continued to provide exceptional customer service while managing the increased workload.
Action: To address the challenge, I promptly convened a team meeting to assess the situation and develop a strategy. We identified areas where we could streamline our processes and reallocate resources to handle the increased demand. I also delegated tasks based on individual strengths and expertise, empowering my team members to take ownership of their responsibilities.
Result: Through effective communication, collaboration, and strategic resource allocation, our team successfully navigated the surge in inquiries while maintaining our high standards of customer service. We received positive feedback from customers, and our team spirit and resilience were strengthened.
2. Question: Describe a time when you had to work with a difficult colleague. How did you handle the situation?
Answer: (Using the STAR framework)
Situation: In a previous role, I had to work closely with a colleague who had a reputation for being difficult and uncooperative. Their behavior was creating a challenging work environment, hindering team productivity and morale.
Task: My task was to find a way to collaborate effectively with this individual and create a more positive work environment.
Action: I took the initiative to approach my colleague and initiate an open and honest conversation. I expressed my concerns about the impact of their behavior on the team and sought to understand their perspective. By fostering a respectful and empathetic dialogue, we were able to identify common ground and develop strategies for working together more productively.
Result: Through active listening, empathy, and open communication, I was able to build a rapport with my colleague and improve our working relationship. We were able to collaborate more effectively, contributing to improved team dynamics and overall productivity.
3. Question: Give me an example of a time when you had to make a difficult decision. How did you arrive at your decision?
Answer: (Using the STAR framework)
Situation: During a critical project, our team faced a challenging decision that required careful consideration and analysis. We had limited resources and needed to prioritize tasks to ensure project success.
Task: As the project manager, I was responsible for making the final decision on which tasks to prioritize and which ones to defer.
Action: To make an informed decision, I gathered input from team members, analyzed data, and assessed potential risks and benefits. I also considered the overall project objectives and the impact of each decision on the project timeline, budget, and quality.
Result: By carefully weighing the options and involving my team in the decision-making process, I was able to make a well-informed decision that prioritized the most critical tasks and ensured the successful completion of the project within the specified constraints.
4. Question: Can you tell me about a time when you had to work under pressure? How did you manage it?
Answer: (Using the STAR framework)
Situation: In a fast-paced, high-pressure environment, I was tasked with completing a complex project within a tight deadline. The project involved multiple stakeholders, and any delay could have significant consequences.
Task: My task was to manage the project effectively, ensuring timely completion while maintaining high-quality standards.
Action: To manage the pressure, I created a detailed project plan, setting clear milestones and assigning responsibilities to team members. I also maintained open communication with stakeholders, providing regular updates on project progress and addressing any concerns promptly. By prioritizing tasks, delegating effectively, and staying focused, I was able to navigate the challenges and deliver the project successfully on time.
Result: Through effective planning, communication, and delegation, I was able to manage the pressure effectively and deliver the project on schedule without compromising quality. The successful completion of the project exceeded stakeholder expectations and demonstrated my ability to thrive under pressure.
5. Question: Share an instance where you successfully resolved a conflict between two or more individuals.
Answer: (Using the STAR framework)
Situation: In a previous team, two colleagues had a disagreement that escalated into a conflict, affecting team dynamics and productivity.
Task: My task was to mediate the conflict and find a resolution that would restore harmony and enable the team to work together effectively.
Action: To resolve the conflict, I arranged a private meeting with each individual to understand their perspectives and concerns. I actively listened and showed empathy, creating a safe space for open dialogue. I then facilitated a joint meeting where both individuals could express their views and work towards a mutually acceptable solution.
Result: Through active listening, empathy, and skillful facilitation, I was able to help the individuals resolve their conflict and rebuild a positive working relationship. The team dynamics improved, and productivity was restored, allowing us to achieve our common goals.
6. Question: Describe a time when you had to go above and beyond for a customer. What was the outcome?
Answer: (Using the STAR framework)
Situation: In my previous customer service role, I encountered a customer who was facing a complex issue with their product. The standard resolution process was not sufficient to address their unique situation.
Task: My task was to go above and beyond to find a solution that would exceed the customer’s expectations and restore their satisfaction with our products and services.
Action: To resolve the issue, I thoroughly researched the customer’s situation and consulted with technical experts to identify a creative solution that was tailored to their specific needs. I also provided personalized support and guidance throughout the process, ensuring that the customer felt heard and valued.
Result: By going above and beyond to find a creative solution and providing exceptional customer service, I was able to resolve the issue to the customer’s complete satisfaction. The customer expressed gratitude for my efforts and became a loyal advocate for our brand, recommending our products and services to their friends and family.
7. Question: What are your strengths and weaknesses as an employee?
Answer: (Using the STAR framework)
Situation: In previous performance reviews, I have received feedback on my strengths and areas for improvement.
Task: My task is to reflect on this feedback and provide an honest assessment of my strengths and weaknesses as an employee.
Action: To identify my strengths, I consider the skills and qualities that contribute to my success in the workplace. These include my strong analytical and problem-solving abilities, my passion for learning and continuous improvement, and my dedication to delivering high-quality work. As for my weaknesses, I acknowledge my tendency to be overly detail-oriented at times, which can lead to occasional delays in completing tasks. I actively work on improving my time management skills to address this weakness.
Result: By reflecting on my strengths and weaknesses and taking proactive steps to address areas for improvement, I strive to be a valuable asset to any team and continuously contribute to the success of the organization.
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