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Top 7 Behavioral Interview Questions for Anthem Job Interviews

Anthem is a high performing health company dedicated to making healthcare simpler, more affordable, and easily accessible for all. Anthem offers a friendly and collaborative work environment where employees feel valued, respected, and empowered to make a difference.

Top interview questions to expect

1. Tell me about a time when you had to overcome a challenge or obstacle in the workplace.
2. Give me an example of a time when you had to work effectively as part of a team.
3. Can you share an experience where you had to prioritize competing priorities and successfully manage your time?
4. Tell me about a time when you had to deal with a difficult customer or coworker.
5. Share an experience where you had to use your creativity or problem-solving skills to resolve an issue.
6. Give me an example of a time when you were able to go above and beyond the expectations in your role.
7. Why do you want to work at Anthem?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured method for answering behavioral interview questions in a clear and concise way. STAR stands for:

* Situation: Briefly describe the situation or context in which the event or experience occurred.
* Task: Explain the specific task or challenge that you faced.
* Action: Describe the specific actions you took to address the task or challenge, and highlight any skills or qualities you demonstrated.
* Result: Explain the successful outcome or positive results of your actions, and how they contributed to the overall goal or objective.

Using the STAR framework, your answers will be clear, well-organized, and easy for the hiring manager to understand. This will increase your chances of making a positive impression and demonstrating your qualifications for the role.

Sample answers to above interview questions


1. Tell me about a time when you had to overcome a challenge or obstacle in the workplace.

Example Answer:

Situation: In my previous role as a customer service representative, I encountered a challenging situation when a customer was extremely upset and irate about an issue with their account.

Task: My task was to defuse the situation, resolve the customer’s issue, and ensure their satisfaction.

Action: I actively listened to the customer’s concerns, empathized with their situation, and apologized for the inconvenience. I then worked diligently to research the issue and found a solution that met the customer’s needs. I also provided the customer with options for future communication if they had any further questions or concerns.

Result: The customer was ultimately satisfied with the resolution and thanked me for my assistance. This experience demonstrated my ability to remain calm under pressure, actively listen, empathize, and resolve complex customer issues.

2. Give me an example of a time when you had to work effectively as part of a team.

Example Answer:

Situation: As a member of a project team tasked with launching a new product, I had to collaborate closely with colleagues from different departments to ensure a successful launch.

Task: My task was to develop marketing materials for the product that aligned with the overall marketing strategy and effectively communicated its key features and benefits.

Action: I worked closely with the product development team to gather information about the product’s features and benefits, and then collaborated with the design team to create visually appealing marketing materials. I also coordinated with the sales team to ensure that the materials would be available in time for the product launch.

Result: The marketing materials were well-received by the sales team and the product launch was a success. This experience demonstrated my ability to work effectively as part of a team, communicate effectively with stakeholders from different departments, and contribute to the successful execution of a project.

3. Can you share an experience where you had to prioritize competing priorities and successfully manage your time?

Example Answer:

Situation: In my previous role, I was responsible for managing multiple projects simultaneously, each with its own deadlines and deliverables.

Task: My task was to prioritize these projects, allocate my time effectively, and ensure that all projects were completed on time and to a high standard.

Action: I used a variety of time management techniques, such as creating a daily to-do list, setting priorities, and breaking down tasks into smaller, more manageable steps. I also communicated regularly with my manager and team members to keep them updated on my progress and to ensure that I was allocating my time effectively.

Result: I was able to successfully manage all of my projects on time and to a high standard, while also maintaining a healthy work-life balance. This experience demonstrated my ability to prioritize competing priorities, manage my time effectively, and deliver results under pressure.

4. Tell me about a time when you had to deal with a difficult customer or coworker.

Example Answer:

Situation: In my previous role as a customer service representative, I had to deal with a difficult customer who was very upset about a billing issue.

Task: My task was to resolve the issue and ensure the customer’s satisfaction, while also maintaining a professional and courteous demeanor.

Action: I actively listened to the customer’s concerns, empathized with their situation, and apologized for the inconvenience. I then worked diligently to research the issue and found a resolution that met the customer’s needs. I also provided the customer with options for future communication if they had any further questions or concerns.

Result: The customer was ultimately satisfied with the resolution and thanked me for my assistance. This experience demonstrated my ability to remain calm under pressure, actively listen, empathize, and resolve complex customer issues.

5. Share an experience where you had to use your creativity or problem-solving skills to resolve an issue.

Example Answer:

Situation: In my previous role as a marketing manager, I was tasked with developing a marketing campaign for a new product on a limited budget.

Task: My task was to come up with creative and cost-effective ways to promote the product and generate interest among potential customers.

Action: I brainstormed with my team to come up with a variety of creative marketing ideas, such as hosting a product launch event, creating engaging social media content, and partnering with influencers to promote the product. I also explored various cost-effective marketing channels, such as online advertising and email marketing.

Result: The marketing campaign was a success and resulted in increased brand awareness and sales. This experience demonstrated my creativity, problem-solving skills, and ability to develop and execute successful marketing campaigns.

6. Give me an example of a time when you were able to go above and beyond the expectations in your role.

Example Answer:

Situation: In my previous role as a sales representative, I was tasked with selling a new product to a skeptical client.

Task: My task was to convince the client of the benefits of the product and persuade them to purchase it.

Action: I conducted thorough research on the product and its features and benefits. I also took the time to understand the client’s needs and challenges. I then tailored my sales pitch to highlight how the product could specifically address their needs and solve their challenges.

Result: The client was impressed with my knowledge of the product and my understanding of their needs. They ultimately decided to purchase the product and expressed their satisfaction with my service. This experience demonstrated my sales skills, my ability to build relationships with clients, and my willingness to go the extra mile to close a deal.

7. Why do you want to work at Anthem?

Example Answer:

Situation: I am genuinely passionate about Anthem’s mission of making healthcare simpler, more affordable, and easily accessible for all.

Task: My task is to convey my enthusiasm for Anthem’s mission and explain how my skills and experience align with the company’s values.

Action: I will express my admiration for Anthem’s commitment to innovation and its track record of success. I will also highlight my relevant skills and experience, such as my ability to provide excellent customer service, my strong communication and teamwork skills, and my dedication to continuous learning and improvement.

Result: The hiring manager will be impressed with my genuine interest in Anthem and my strong alignment with the company’s values. They will also be confident in my ability to contribute to the company’s success.

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