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Succeed in NextEra Energy Behavioral Interviews: Top Questions and Expert Answers

NextEra Energy is a progressive energy company leading the transition to clean energy while attracting and retaining top talent. They value diversity and inclusion – in fact, they’re one of the best places to work for LGBTQ equality.

Top interview questions to expect


1. Tell me about a time you went above and beyond to help a customer or colleague.
2. Describe a situation where you had to work effectively with a difficult person. How did you handle it?
3. Give me an example of a time when you had to make a tough decision. What was the situation and how did you approach it?
4. Tell me about a time when you took initiative and created positive change in your workplace.
5. Have you ever had to deal with conflict in the workplace? How did you resolve it?
6. Can you describe a time when you failed? What did you learn from it and how did it help you grow?
7. Why are you interested in working for NextEra Energy, and what unique skills and experiences can you bring to the company?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured approach to answering behavioral interview questions. It stands for Situation, Task, Action, Result. When answering interview questions using the STAR framework:

1. Situation: Briefly describe the situation or context in which the event took place.
2. Task: Explain the specific task or challenge you were faced with.
3. Action: Describe the actions you took to address the situation or challenge.
4. Result: Share the positive outcome or result of your actions.

This framework allows you to provide clear and concise answers that highlight your skills, experiences, and accomplishments.

Sample answers to above interview questions


1. Question: Tell me about a time you went above and beyond to help a customer or colleague.

Answer:

Situation: In my previous role at an energy company, I noticed a customer was struggling to understand their bill and was feeling frustrated.

Task: I took the initiative to thoroughly review the customer’s account and explain the charges in detail. I also offered to set up a payment plan that would help them manage their bill more easily.

Action: I spent extra time with the customer, patiently answering their questions and providing reassurance. I also followed up with them to ensure they were satisfied with the outcome.

Result: The customer was grateful for my assistance and expressed their appreciation. They continued to be a loyal customer and even referred their friends and family to our company.

Explanation: This answer is strong because it demonstrates my customer-centric approach, attention to detail, and ability to resolve complex issues. It also highlights my proactive nature and willingness to go the extra mile to help others.

2. Question: Describe a situation where you had to work effectively with a difficult person. How did you handle it?

Answer:

Situation: In a previous project, I had to collaborate with a colleague who was known to be difficult to work with. They were often confrontational and dismissive of others’ ideas.

Task: I recognized the importance of maintaining a positive and productive working relationship with this colleague.

Action: I made an effort to understand their perspective and actively sought opportunities to engage them in discussions. I also focused on highlighting our shared goals and emphasizing the benefits of working together.

Result: Over time, I was able to build a rapport with this colleague and we successfully completed the project together. We even developed a mutual respect for each other’s strengths and perspectives.

Explanation: This answer demonstrates my adaptability, conflict resolution skills, and ability to build rapport with diverse individuals. It also highlights my commitment to teamwork and my ability to find common ground even in challenging situations.

3. Question: Give me an example of a time when you had to make a tough decision. What was the situation and how did you approach it?

Answer:

Situation: In my previous role, I was faced with a decision that had the potential to impact the company’s bottom line. The situation was complex and there was no clear-cut solution.

Task: I recognized the importance of making a well-informed decision that would align with the company’s long-term goals.

Action: I gathered as much information as possible, consulted with stakeholders, and carefully considered the pros and cons of each option. I also sought advice from mentors and industry experts.

Result: I made a decision that ultimately resulted in increased profits for the company and improved customer satisfaction. The decision was well-received by my superiors and I was commended for my leadership and sound judgment.

Explanation: This answer demonstrates my decision-making skills, analytical abilities, and commitment to seeking diverse perspectives. It also highlights my ability to make tough choices, even in uncertain situations.

4. Question: Tell me about a time when you took initiative and created positive change in your workplace.

Answer:

Situation: In my previous role, I noticed a process that was inefficient and time-consuming.

Task: I recognized the opportunity to improve the process and make it more efficient.

Action: I took the initiative to research best practices and develop a new process that would streamline the workflow and reduce errors. I then presented my proposal to my manager and gained their approval to implement it.

Result: The new process was successfully implemented, resulting in increased productivity and improved customer satisfaction. My manager acknowledged my contribution and recognized me for my initiative and problem-solving skills.

Explanation: This answer demonstrates my proactiveness, problem-solving skills, and ability to drive positive change. It also highlights my commitment to continuous improvement and my willingness to take calculated risks.

5. Question: Have you ever had to deal with conflict in the workplace? How did you resolve it?

Answer:

Situation: In a previous project, I encountered a disagreement among team members that was hindering our progress.

Task: I recognized the importance of addressing the conflict and finding a resolution that would allow the team to move forward.

Action: I facilitated a conversation between the team members involved, encouraging them to express their concerns and perspectives. I also emphasized the importance of finding common ground and working together towards a shared goal.

Result: Through open and honest communication, we were able to resolve the conflict and find a mutually acceptable solution. The team members appreciated my mediation skills and the project was successfully completed on time.

Explanation: This answer demonstrates my conflict resolution skills, ability to facilitate productive conversations, and commitment to fostering a positive and collaborative work environment. It also highlights my ability to build consensus and find common ground even in challenging situations.

6. Question: Can you describe a time when you failed? What did you learn from it and how did it help you grow?

Answer:

Situation: In a previous role, I was tasked with leading a project that ultimately failed to meet its objectives.

Task: I recognized the importance of understanding what went wrong and learning from the experience.

Action: I conducted a thorough analysis of the project, identified the root causes of the failure, and developed a plan to address them. I also sought feedback from team members and stakeholders to gain a comprehensive understanding of the situation.

Result: The lessons I learned from this experience helped me become a more effective leader. I developed a stronger understanding of project management principles and the importance of clear communication and collaboration. I also learned to embrace failure as an opportunity for growth and improvement.

Explanation: This answer demonstrates my resilience, ability to learn from mistakes, and commitment to continuous improvement. It also highlights my ability to take ownership of my actions and use setbacks as opportunities for personal and professional growth.

7. Question: Why are you interested in working for NextEra Energy, and what unique skills and experiences can you bring to the company?

Answer:

Situation: I have been following NextEra Energy’s journey in the energy industry and am impressed with the company’s commitment to sustainability and innovation.

Task: I am eager to contribute my skills and expertise to help NextEra Energy achieve its goals and continue to be a leader in the transition to clean energy.

Action: I have a strong track record of success in the energy sector, with a proven ability to drive results and exceed expectations. I am also a highly motivated and results-oriented individual with a passion for learning and continuous improvement.

Result: I believe that my skills and experiences would be a valuable asset to NextEra Energy, and I am excited about the opportunity to make a positive impact on the company and the industry as a whole.

Explanation: This answer demonstrates my knowledge of NextEra Energy’s mission and values, as well as my enthusiasm for the company

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