Top interview questions to expect

Top 7 National Fuel Gas Behavioral Interview Questions:

1. Can you tell me about a time when you had to overcome a difficult challenge; how did you handle it?
2. Describe a situation where you successfully worked with a team to achieve a common goal.
3. Have you ever had to make a tough decision? How did you come to your final answer?
4. When was a time when you had to use your creativity to solve a problem? Walk me through your thought process.
5. Can you think of an instance where you had to adapt to a changing situation? What adjustments did you make?
6. Share an experience when you had to influence others to see your point of view. How did you approach the situation?
7. Tell me about a time when you took the initiative to go above and beyond your responsibilities.

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR Framework Explained:

The STAR framework is a structured approach to answering behavioral interview questions effectively. It stands for Situation, Task, Action, and Result. Here’s how to use the STAR framework:

1. Situation: Briefly set the context of the situation you’re describing.
2. Task: Clearly state the specific task or problem you were faced with.
3. Action: Elaborate on the specific actions you took to address the situation or complete the task.
4. Result: Conclude with the positive outcome or impact of your actions.

This logical framework allows you to provide concise and relevant answers, showcasing your skills, abilities, and achievements to hiring managers.

Sample answers to above interview questions

Sample Answers Using the STAR Framework:

1. Overcoming a Difficult Challenge:

Situation: “During my time as a project manager, our team encountered an unexpected obstacle that threatened to delay the project timeline. Facing significant pressure from stakeholders.”

Task: “My role was to navigate this challenge and ensure the project stayed on track.”

Action: “I promptly called a team meeting to analyze the situation. Together, we identified alternative solutions, reevaluated resource allocation, and adjusted our project plan accordingly.”

Result: “Through effective communication and collaboration, we successfully overcame the obstacle, delivering the project on time and within budget, resulting in positive feedback from our clients.”

2. Working with a Team:

Situation: “In my previous role, I had the opportunity to work on a cross-functional team tasked with launching a new product.”

Task: “My responsibility was to coordinate efforts between different departments, ensuring seamless communication and efficient resource allocation.”

Action: “I initiated regular team meetings, utilizing project management tools to track progress and address potential roadblocks. I fostered a collaborative environment where team members shared ideas and expertise.”

Result: “As a result of our cohesive teamwork and effective communication, we successfully launched the product ahead of schedule, exceeding sales expectations and receiving positive customer feedback.”

3. Making a Tough Decision:

Situation: “As a marketing manager, I was faced with a challenging decision to allocate a limited budget between two promising marketing campaigns.”

Task: “My objective was to determine which campaign would yield the highest return on investment and align with our strategic goals.”

Action: “I conducted thorough market research, analyzed historical data, and consulted with industry experts. I also sought input from my team members and stakeholders to gather diverse perspectives.”

Result: “Based on the data and insights gathered, I made an informed decision to invest in the campaign with higher growth potential. The campaign exceeded expectations, generating a significant increase in brand awareness and customer acquisition.”

4. Using Creativity to Solve a Problem:

Situation: “In my role as a customer service representative, I encountered a complex issue that required an innovative approach.”

Task: “My duty was to find a creative solution to resolve the customer’s problem promptly and maintain their satisfaction.”

Action: “I actively listened to the customer’s concerns and explored various alternatives. I then developed a customized solution by combining different resources and policies in a unique way.”

Result: “Through my creative thinking and problem-solving skills, I resolved the customer’s issue to their utmost satisfaction, leading to positive feedback and improved customer loyalty.”

5. Adapting to a Changing Situation:

Situation: “During my tenure as an event planner, I faced an unexpected venue change for a major conference due to unforeseen circumstances.”

Task: “My responsibility was to quickly adapt to the new venue and ensure the event ran smoothly without compromising the quality.”

Action: “I immediately contacted vendors, coordinated with the venue’s management, and adjusted the event layout to suit the new space. I also kept attendees informed of the changes and addressed their concerns promptly.”

Result: “Despite the sudden change, the event was a success. Attendees appreciated the seamless transition and praised our ability to adapt to the unexpected, resulting in positive feedback and increased attendance at future events.”

6. Influencing Others:

Situation: “In my role as a sales associate, I had the opportunity to persuade a potential client to choose our company’s services over our competitors’.”

Task: “My objective was to effectively communicate the unique value proposition of our offerings and establish trust with the client.”

Action: “I actively listened to the client’s needs and concerns. I tailored my pitch to address their specific requirements and provided personalized solutions. I also used testimonials and success stories to build rapport and demonstrate the value of our services.”

Result: “Through my persuasive communication and empathetic approach, I successfully convinced the client to choose our company. They became a loyal customer, leading to long-term business growth and positive word-of-mouth referrals.”

7. Going Above and Beyond:

Situation: “As a software engineer, I noticed a potential improvement in our company’s software that could enhance user experience.”

Task: “I took the initiative to explore the feasibility of my idea and develop a prototype.”

Action: “I dedicated extra hours outside of my regular responsibilities to conduct research, test my concept, and collaborate with colleagues to refine the idea. I presented my findings to my manager and sought approval to implement the improvement.”

Result: “My proactive approach and dedication led to the successful implementation of the software enhancement. The improvement received positive feedback from users, resulting in increased customer satisfaction and a