Top interview questions to expect

1. Tell me about a time when you had to overcome a challenge.
2. Describe a situation where you had to work with a difficult person.
3. Can you give me an example of a time when you took initiative?
4. Can you share a time when you failed and what you learned from it?
5. What are your strengths and weaknesses?
6. Why are you interested in working at Xerox?
7. Do you have any questions for me?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a widely-used method for answering behavioral interview questions. STAR stands for Situation, Task, Action, and Result. When using this framework, you should:

– Start by setting the context and providing background information about the situation you are discussing.
– Next, describe the specific task or challenge that you were faced with.
– Then, explain the actions you took to address the challenge and overcome it.
– Finally, share the positive results that were achieved as a consequence of your actions.

The STAR framework helps you to provide clear and concise answers to behavioral interview questions by focusing on the specific details of your experiences and how they relate to the job you are applying for.

Sample answers to above interview questions

1. Tell me about a time when you had to overcome a challenge.

Example Answer:
“In my previous role as a customer service representative, I was faced with a challenging situation when a customer was extremely upset about a product they had purchased. They were demanding a refund and were very vocal about their dissatisfaction. I took a deep breath, remained calm, and listened actively to their concerns. I then empathized with their frustration and apologized for their negative experience. I then worked with them to find a solution that would satisfy their needs. In the end, I was able to resolve the issue to the customer’s satisfaction and they left feeling happy and appreciated.”

Why this answer is strong:
This answer follows the STAR framework by providing a clear and concise account of a challenging situation, the actions taken to overcome it, and the positive results that were achieved. The answer also demonstrates the candidate’s strong communication and customer service skills, which are essential for success in a role at Xerox.

2. Describe a situation where you had to work with a difficult person.

Example Answer:
“In a previous role, I had to work with a colleague who was known for being difficult to work with. They were often negative and critical of others, and they had a habit of micromanaging their colleagues. I recognized that this person’s behavior was causing a lot of tension and stress in the workplace, so I decided to take action. I scheduled a one-on-one meeting with them and expressed my concerns in a respectful and professional manner. I also suggested some ways that we could work together more effectively. The conversation was not easy, but it was productive. After the meeting, we were able to work together more collaboratively and the tension in the workplace decreased.”

Why this answer is strong:
This answer demonstrates the candidate’s strong communication and conflict resolution skills, which are essential for success in any role. The answer also shows the candidate’s ability to remain calm and professional under pressure.

3. Can you give me an example of a time when you took initiative?

Example Answer:
“In my previous role, I noticed that there was a lot of wasted time and effort in the way that we were processing customer orders. I took it upon myself to analyze the process and identify areas where we could improve efficiency. I then developed a new process that eliminated unnecessary steps and streamlined the workflow. As a result, we were able to process orders more quickly and accurately, which led to increased customer satisfaction and reduced costs.”

Why this answer is strong:
This answer demonstrates the candidate’s strong problem-solving skills and their ability to take initiative to improve processes. The answer also shows the candidate’s commitment to excellence and their ability to think outside the box.

4. Can you share a time when you failed and what you learned from it?

Example Answer:
“In my previous role, I was responsible for launching a new product. I was very excited about the product and I worked hard to ensure that everything was perfect. However, when the product was finally launched, it did not meet sales expectations. I was disappointed, but I knew that I had to learn from the experience. I took some time to reflect on what went wrong and I identified several areas where I could have done better. I then developed a plan to address these areas and I am confident that I will be more successful in the future.”

Why this answer is strong:
This answer demonstrates the candidate’s resilience and their ability to learn from their mistakes. The answer also shows the candidate’s willingness to take responsibility for their actions and their commitment to continuous improvement.

5. What are your strengths and weaknesses?

Example Answer:
“My strengths include my strong communication and interpersonal skills, my ability to work independently and as part of a team, and my attention to detail. I am also a quick learner and I am always eager to take on new challenges. My weakness is that I can sometimes be too detail-oriented and I may miss the big picture. However, I am working on this and I am confident that I can overcome this weakness.”

Why this answer is strong:
This answer demonstrates the candidate’s self-awareness and their ability to identify their own strengths and weaknesses. The answer also shows the candidate’s willingness to work on their weaknesses and their commitment to personal development.

6. Why are you interested in working at Xerox?

Example Answer:
“I am interested in working at Xerox because I am impressed by the company’s commitment to innovation and its positive work environment. I am also excited about the opportunity to work on cutting-edge technology and to make a real difference in the world. I believe that my skills and experience would be a valuable asset to your team and I am confident that I would be able to make a significant contribution to the company.”

Why this answer is strong:
This answer demonstrates the candidate’s knowledge of Xerox and their genuine interest in the company. The answer also shows the candidate’s enthusiasm for the role and their confidence in their ability to succeed.

7. Do you have any questions for me?

Example Question:
“I am interested in learning more about the company’s culture and values. Can you tell me more about what it is like to work at Xerox?”

Why this question is strong:
This question shows the candidate’s interest in the company culture and their desire to learn more about the work environment. It also gives the interviewer an opportunity to share more about the company and to sell the candidate on the role.