Top interview questions to expect

Top 7 Behavioral Interview Questions for DXC Technology:

1. Tell me about a time when you successfully resolved a conflict in a team.
2. Describe a situation where you had to handle a difficult client or customer. How did you manage it?
3. Can you share an instance where you faced a significant challenge and how you overcame it?
4. Give me an example of a time when you had to adapt to change quickly. How did you handle it?
5. Tell me about a project where you demonstrated leadership and team collaboration skills.
6. Can you describe a time when you had to make a data-driven decision? How did you approach it?
7. Share an experience where you proactively identified a problem and took the initiative to resolve it.

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR Framework: A Powerful Tool for Answering Behavioral Interview Questions

The STAR framework is a structured approach to answering behavioral interview questions effectively. It stands for Situation, Task, Action, and Result. By following this framework, you can provide concise and impactful answers that highlight your skills, experiences, and accomplishments.

1. Situation: Briefly set the context of the situation you were in.
2. Task: Clearly define the specific task or challenge you faced.
3. Action: Describe the actions you took to address the task or challenge.
4. Result: Outline the positive outcomes or results that came from your actions.

Sample answers to above interview questions

Example Answers Using the STAR Framework:

1. Question: Tell me about a time when you successfully resolved a conflict in a team.

Answer:

* Situation: I was working on a cross-functional team where two team members had a disagreement that was impacting the project’s progress.
* Task: My task was to resolve the conflict and ensure the team continued to work effectively together.
* Action: I arranged a one-on-one meeting with both team members to understand their perspectives and interests better. I actively listened to their concerns and facilitated a constructive dialogue.
* Result: Through open communication and empathy, I helped both team members find common ground and agree on a shared path forward. The conflict was resolved, and the team was able to move forward with the project, meeting all deadlines successfully.

2. Question: Describe a situation where you had to handle a difficult client or customer. How did you manage it?

Answer:

* Situation: I was working as a customer service representative when a particularly irate customer called to express their dissatisfaction with our product.
* Task: My task was to defuse the customer’s anger, address their concerns, and find a solution that would satisfy them.
* Action: I actively listened to the customer’s complaints and empathized with their situation. I then explained our company’s policies and procedures clearly and offered them a fair and reasonable solution.
* Result: By demonstrating empathy, patience, and professionalism, I was able to calm down the customer and resolve their issue to their satisfaction. The customer thanked me for my assistance and even expressed their appreciation for my understanding and support.

3. Question: Can you share an instance where you faced a significant challenge and how you overcame it?

Answer:

* Situation: I was leading a project with a tight deadline when one of the key team members unexpectedly resigned.
* Task: My task was to ensure the project was completed successfully despite the setback.
* Action: I quickly assessed the situation, reassigned tasks within the team, and brought in additional resources to fill the gap left by the departed team member. I also communicated transparently with stakeholders and adjusted the project timeline accordingly.
* Result: Through effective leadership and collaboration, I was able to motivate the team to overcome the challenge. We successfully completed the project on time and within budget, meeting all the client’s requirements.

4. Question: Give me an example of a time when you had to adapt to change quickly. How did you handle it?

Answer:

* Situation: I was working on a software development project when a new technology emerged that had the potential to revolutionize our approach.
* Task: My task was to quickly understand the new technology and assess its implications for our project.
* Action: I actively sought out information about the new technology, attended workshops and seminars, and consulted with industry experts. I also worked closely with my team to explore how we could integrate the new technology into our project.
* Result: By embracing change and continuously learning, I was able to adapt quickly to the new technology. I effectively led my team in incorporating it into our project, resulting in a successful and innovative outcome that exceeded client expectations.

5. Question: Share an experience where you successfully demonstrated leadership and team collaboration skills.

Answer:

* Situation: I was part of a multidisciplinary team tasked with developing a new marketing campaign for our company.
* Task: My task was to lead the team, facilitate collaboration, and ensure we delivered a compelling and effective marketing campaign.
* Action: I established clear goals and objectives for the team, delegated tasks according to each member’s strengths, and fostered an environment of open communication and mutual respect. I also provided regular feedback and guidance to the team members.
* Result: Through effective leadership and team collaboration, we successfully developed and executed a highly successful marketing campaign that generated significant leads and increased brand awareness. The campaign was praised by both our clients and industry peers.

6. Question: Can you describe a time when you had to make a data-driven decision? How did you approach it?

Answer:

* Situation: I was working on a project where we had to make a critical decision regarding the selection of a new software platform.
* Task: My task was to gather and analyze data to inform the decision-making process and ensure we selected the platform that best aligned with our business objectives.
* Action: I collected data from various sources, including market research, customer feedback, and internal data analysis. I conducted a thorough analysis of the data and presented my findings to the team.
* Result: Based on the data-driven insights I provided, the team was able to make an informed decision on the selection of the new software platform. The chosen platform has significantly improved our operational efficiency and customer satisfaction.

7. Question: Share an experience where you proactively identified a problem and took the initiative to resolve it.

Answer:

* Situation: I was working as a customer service representative when I noticed a recurring issue with a particular product that was causing customer dissatisfaction.
* Task: My task was to identify the root cause of the problem and find a solution that would prevent it from occurring in the future.
* Action: I gathered data from customer complaints and feedback, analyzed the product’s specifications, and conducted a thorough investigation. I then worked with the product development team to identify the root cause of the problem and suggest potential solutions.
* Result: My proactive approach led to the identification of the root cause of the problem, and the product development team was able to implement a solution quickly. As a result, customer dissatisfaction decreased significantly, and the product’s reputation improved.