Top interview questions to expect

1. Describe a time when you faced a challenging situation at work and how you overcame it.
2. Tell me about a time when you had to work as part of a team to achieve a common goal.
3. Give me an example of a time when you had to make a difficult decision under pressure.
4. What is your greatest strength, and how has it contributed to your success?
5. Share a time when you failed at something. How did you handle it, and what did you learn from the experience?
6. Tell me about a time when you had to overcome a difficult customer complaint.
7. Why do you think you are the best person for this job at Comcast?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR method is a structured way to answer behavioral interview questions. It stands for Situation, Task, Action, and Result. To use the STAR method, follow these steps:

1. Situation: Describe the situation you were in when the event occurred.
2. Task: Explain the task or goal you were trying to achieve.
3. Action: Describe the specific actions you took to address the situation and achieve the desired outcome.
4. Result: Share the positive outcome or result that was achieved as a consequence of your actions.

Using the STAR method allows you to provide clear and concise answers that highlight your skills, abilities, and accomplishments while demonstrating your problem-solving skills and ability to overcome challenges.

Sample answers to above interview questions

1. Describe a time when you faced a challenging situation at work and how you overcame it.

Example Answer:
“I was once tasked with leading a project that was particularly complex and had a tight deadline. I began by breaking the project into smaller, more manageable tasks and delegating them to team members based on their strengths. I also ensured regular communication and check-ins to monitor progress and address any roadblocks. As a result, we successfully completed the project on time and within budget, exceeding the client’s expectations.”

This answer is strong because it follows the STAR method by clearly outlining the situation, task, actions taken, and the positive outcome achieved. It demonstrates the candidate’s project management skills, ability to work under pressure, and collaborative leadership style.

2. Tell me about a time when you had to work as part of a team to achieve a common goal.

Example Answer:
“In my previous role, I was part of a cross-functional team tasked with developing a new product launch strategy. Despite the diverse backgrounds and perspectives within the team, I actively sought input from all members and encouraged open communication. I also organized regular brainstorming sessions to generate creative ideas and foster collaboration. As a result, we successfully developed a comprehensive launch strategy that aligned with the company’s overall goals and resulted in a significant increase in sales.”

This answer is strong because it effectively highlights the candidate’s teamwork and collaboration skills. It demonstrates their ability to effectively communicate with diverse team members, manage different perspectives, and contribute to a shared goal.

3. Give me an example of a time when you had to make a difficult decision under pressure.

Example Answer:
“During a critical outage, I had to make a quick decision to reroute network traffic to prevent further disruptions. I assessed the situation, identified the affected systems, and swiftly implemented the rerouting plan. This decision minimized the impact on customers and allowed us to quickly restore services. The prompt response and effective decision-making resulted in minimal downtime and maintained customer satisfaction.”

This answer showcases the candidate’s decisiveness, problem-solving abilities, and commitment to customer satisfaction. It demonstrates their ability to remain calm under pressure, analyze complex situations quickly, and make well-informed decisions.

4. What is your greatest strength, and how has it contributed to your success?

Example Answer:
“My greatest strength lies in my ability to build strong relationships with clients and colleagues. I am a natural communicator and enjoy actively listening to understand their needs. I also prioritize empathy and strive to go above and beyond to provide exceptional customer service. As a result, I have consistently received positive feedback from clients and have been successful in securing long-term contracts and referrals.”

This answer is strong because it clearly identifies a specific strength and provides concrete examples of how it has contributed to the candidate’s success. It highlights their communication skills, customer-centric approach, and ability to foster long-lasting relationships.

5. Share a time when you failed at something. How did you handle it, and what did you learn from the experience?

Example Answer:
“In my early career, I made a mistake that resulted in a project delay. I initially felt embarrassed and discouraged, but I learned a valuable lesson from that experience. I took responsibility for my actions, actively sought feedback from my colleagues, and made a concerted effort to improve my skills in that area. The experience taught me the importance of continuous learning, perseverance, and the willingness to embrace failures as opportunities for growth.”

This answer demonstrates humility, resilience, and a growth mindset. It shows the candidate’s ability to learn from their mistakes, take responsibility, and use setbacks as opportunities for professional development.

6. Tell me about a time when you had to overcome a difficult customer complaint.

Example Answer:
“I once received a complaint from a customer who was experiencing technical difficulties with our product. Rather than becoming defensive, I actively listened to their concerns, empathized with their frustration, and promptly investigated the issue. I discovered that there was a system-wide glitch affecting multiple customers. I immediately communicated this to the relevant team and worked closely with them to resolve the issue swiftly. The customer was impressed with my responsiveness and willingness to go the extra mile to address their concerns.”

This answer highlights the candidate’s customer-centric approach, empathy, and problem-solving skills. It demonstrates their ability to remain calm under pressure, take ownership of issues, and work collaboratively to find solutions that satisfy customers.

7. Why do you think you are the best person for this job at Comcast?

Example Answer:
“I am confident that I am the best fit for this role at Comcast due to my strong technical skills, proven track record of success in project management, and my passion for delivering exceptional customer service. I have consistently exceeded expectations in my previous roles, and I am eager to bring my expertise and enthusiasm to Comcast. Additionally, my communication and leadership skills allow me to work effectively in a collaborative environment and contribute to the growth and success of your team.”

This answer demonstrates self-confidence, enthusiasm, and a clear understanding of the role’s requirements. It emphasizes the candidate’s technical skills, project management experience, customer focus, and collaborative leadership style.