Top interview questions to expect

1. Tell me about a time when you successfully resolved a conflict at work.
2. Can you describe a situation where you went above and beyond to help a customer or colleague?
3. How do you prioritize your workload and ensure you meet deadlines under pressure?
4. Share an instance where you had to adapt to a sudden change in plans or a challenging situation.
5. Give me an example of a time when you faced a difficult decision and explain how you made it.
6. Describe a situation where you received feedback and how you used it to improve your performance.
7. Why are you interested in working at Sunoco Logistics Partners, and what qualities make you an ideal fit for this role?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured approach to answering behavioral interview questions effectively. It stands for Situation, Task, Action, and Result. Here’s how to use it:

1. Start with the Situation: Briefly describe the context or scenario where the event occurred.
2. Describe the Task: Explain your specific role or responsibility in that situation.
3. Highlight your Actions: Detail the steps you took to address the challenge or opportunity.
4. Conclude with the Result: Share the outcome or impact of your actions, emphasizing positive results.

This framework helps you provide clear, concise, and compelling answers that showcase your skills, abilities, and problem-solving capabilities.

Sample answers to above interview questions

1. Tell me about a time when you successfully resolved a conflict at work.

Question: Tell me about a time when you successfully resolved a conflict at work.

STAR Answer:

Situation: In my previous role as a project manager, I encountered a disagreement among team members regarding the best approach to a complex task.

Task: My task was to mediate the conflict and find a solution that would satisfy all parties involved.

Action: I called a team meeting, encouraged open communication, and actively listened to each person’s perspective. I identified common ground, suggested a compromise, and facilitated a discussion until we reached a consensus.

Result: The team members appreciated my impartial facilitation. We developed a revised plan that addressed everyone’s concerns, and the project was completed successfully, fostering a more collaborative team environment.

2. Can you describe a situation where you went above and beyond to help a customer or colleague?

Question: Can you describe a situation where you went above and beyond to help a customer or colleague?

STAR Answer:

Situation: As a customer service representative, I encountered a customer who was frustrated with a product issue.

Task: My task was to resolve the issue promptly and ensure customer satisfaction.

Action: I actively listened to the customer’s concerns, empathized with their frustration, and took immediate action to rectify the situation. I provided a replacement product, offered an apology, and followed up to ensure the customer was fully satisfied.

Result: The customer appreciated my proactive approach and understanding. The issue was resolved to their satisfaction, leading to a positive customer experience and a lasting relationship with our company.

3. How do you prioritize your workload and ensure you meet deadlines under pressure?

Question: How do you prioritize your workload and ensure you meet deadlines under pressure?

STAR Answer:

Situation: In my previous role as a project coordinator, I often faced multiple projects with tight deadlines.

Task: My task was to effectively manage my time, prioritize tasks, and meet all project deadlines.

Action: I used a task management system to organize my workload, set clear priorities, and allocate time accordingly. I communicated regularly with stakeholders, managed expectations, and proactively addressed potential challenges.

Result: I consistently met project deadlines, ensuring timely project completion and achieving client satisfaction. My ability to work efficiently under pressure contributed to the success of numerous projects.

4. Share an instance where you had to adapt to a sudden change in plans or a challenging situation.

Question: Share an instance where you had to adapt to a sudden change in plans or a challenging situation.

STAR Answer:

Situation: As an event planner, I had to manage an outdoor event that was threatened by an unexpected weather forecast.

Task: My task was to quickly adapt the event plan to ensure it could proceed safely and successfully.

Action: I immediately communicated with vendors, attendees, and staff to inform them of the situation. I devised a backup plan, securing an indoor venue and adjusting the event schedule. I coordinated with the team to execute the changes seamlessly.

Result: Despite the sudden change, the event was a success. Participants appreciated our proactive communication and flexibility. The event ran smoothly, and feedback was overwhelmingly positive, showcasing my ability to adapt and respond effectively to unexpected challenges.

5. Give me an example of a time when you faced a difficult decision and explain how you made it.

Question: Give me an example of a time when you faced a difficult decision and explain how you made it.

STAR Answer:

Situation: In my role as a team leader, I faced a difficult decision regarding a team member’s performance.

Task: My task was to address the issue, provide constructive feedback, and determine the best course of action.

Action: I scheduled a one-on-one meeting, clearly communicated the concerns, and listened attentively to the team member’s perspective. I offered guidance, suggested improvement areas, and worked together to develop a plan for improvement.

Result: The team member appreciated the honest and supportive feedback. They showed commitment to improvement, and their performance gradually improved. The situation strengthened our working relationship and contributed to a more cohesive team environment.

6. Describe a situation where you received feedback and how you used it to improve your performance.

Question: Describe a situation where you received feedback and how you used it to improve your performance.

STAR Answer:

Situation: During a performance review, my manager provided constructive feedback regarding my communication skills.

Task: My task was to actively listen, reflect on the feedback, and take steps to improve my communication.

Action: I sought additional training to enhance my communication skills. I practiced active listening, asked clarifying questions, and improved my presentation skills. I also requested regular feedback from colleagues and sought opportunities to apply my improved communication skills in various situations.

Result: The feedback led to significant improvement in my communication abilities. I became more confident and effective in conveying messages, actively listening to others, and building stronger relationships with colleagues and clients.

7. Why are you interested in working at Sunoco Logistics Partners, and what qualities make you an ideal fit for this role?

Question: Why are you interested in working at Sunoco Logistics Partners, and what qualities make you an ideal fit for this role?

STAR Answer:

Situation: As an experienced professional in the energy industry, I am drawn to Sunoco Logistics Partners’ commitment to safety, innovation, and environmental stewardship.

Task: My task is to explain why I am a suitable candidate for this role.

Action: I have a proven track record of success in logistics and supply chain management, with a focus on optimizing efficiency and driving operational excellence. I am a highly motivated and results-oriented individual with strong problem-solving and analytical skills.

Result: I am confident that my skills and experience align perfectly with Sunoco Logistics Partners’ values and objectives. I am eager to contribute to the company’s continued success and growth.