Top interview questions to expect

1. Why do you want to work at Wendy’s?
2. What are your strengths and weaknesses as a potential employee?
3. Can you tell me about a time when you had to deal with a difficult customer?
4. How would you handle a situation where you disagree with a co-worker?
5. What do you know about Wendy’s values?
6. Can you think of a time when you went above and beyond to help a customer?
7. Do you have any questions for me about the company or the position?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured way of answering interview questions that helps you provide clear and concise responses. It stands for Situation, Task, Action, Result. Here’s how to use it:

* Situation: Briefly describe the situation you were in.
* Task: Explain the task you needed to complete.
* Action: Describe the specific actions you took to complete the task.
* Result: Share the positive outcome or results of your actions.

By using the STAR framework, you can ensure that your answers are well-organized, relevant to the question, and demonstrate your skills and abilities in a positive light.

Sample answers to above interview questions

1. Why do you want to work at Wendy’s?

Example answer:
I’ve been a loyal Wendy’s customer for years, and I’ve always been impressed by the quality of the food and the friendly service. I’m also drawn to Wendy’s because of its commitment to customer service and its strong company culture. I believe that my skills and experience would be a valuable asset to your team, and I’m excited about the opportunity to contribute to the success of Wendy’s.

Explanation:
This answer is strong because it uses the STAR framework to provide a clear and concise response. The candidate starts by expressing their passion for Wendy’s as a customer, which shows the interviewer that they are genuinely interested in the company. They then highlight Wendy’s commitment to customer service and strong company culture, which demonstrates their alignment with the company’s values. Finally, the candidate expresses their confidence in their ability to contribute to the success of the team.

2. What are your strengths and weaknesses as a potential employee?

Example answer:

Strengths: I’m a highly motivated and results-oriented individual with a strong work ethic. I’m also a team player and I’m always willing to go the extra mile. I’m confident in my ability to learn new things quickly and I’m always looking for ways to improve my skills and knowledge.
Weaknesses: I can sometimes be a bit of a perfectionist, and I sometimes have a hard time delegating tasks. I’m also not always the best at public speaking, but I’m working on improving my communication skills.

Explanation:
This answer is strong because it provides a balanced response that highlights the candidate’s strengths while also acknowledging their weaknesses. The candidate is honest about their weaknesses, but they also demonstrate that they are aware of them and are working to improve. This shows the interviewer that the candidate is self-aware and willing to take feedback.

3. Can you tell me about a time when you had to deal with a difficult customer?

Example answer:
A few months ago, I was working as a cashier at a local retail store when a customer came in who was very angry about a product that they had purchased. The customer was yelling and swearing at me, and they were refusing to listen to anything I had to say. I remained calm and polite, and I tried to listen to the customer’s concerns. I eventually found a way to resolve the issue and the customer left the store satisfied.

Explanation:
This answer is strong because it demonstrates the candidate’s ability to remain calm and professional under pressure. The candidate also shows that they are able to listen to customer concerns and find solutions to problems. This is an important skill for any customer service position.

4. How would you handle a situation where you disagree with a co-worker?

Example answer:
If I disagree with a co-worker, I would first try to talk to them about it in private. I would explain my point of view and I would try to understand their point of view as well. If we were unable to reach an agreement, I would then take the issue to our supervisor. I believe that it is important to be able to resolve conflicts peacefully and professionally.

Explanation:
This answer is strong because it demonstrates the candidate’s ability to handle conflict in a mature and professional manner. The candidate shows that they are willing to communicate with their co-worker and try to find a mutually agreeable solution. They also show that they are willing to escalate the issue to their supervisor if necessary.

5. What do you know about Wendy’s values?

Example answer:
Wendy’s values are Quality, Service, Cleanliness, and Value. These values are reflected in everything that Wendy’s does, from the food that they serve to the way that they treat their customers. I believe that these values are important because they ensure that Wendy’s provides a high-quality experience for its customers.

Explanation:
This answer is strong because it demonstrates the candidate’s knowledge of Wendy’s values and their alignment with those values. The candidate also provides a specific example of how Wendy’s values are reflected in the company’s operations.

6. Can you think of a time when you went above and beyond to help a customer?

Example answer:
A few weeks ago, I was working as a server at a local restaurant when a customer came in who was very upset. They had been waiting for their food for a long time, and they were starting to get angry. I apologized for the delay and I offered to get them a free dessert. The customer was still upset, but they eventually agreed to stay. I went above and beyond to make sure that the customer had a good experience, and they left the restaurant satisfied.

Explanation:
This answer is strong because it demonstrates the candidate’s willingness to go the extra mile to help a customer. The candidate also shows that they are able to handle difficult situations in a positive and professional manner.

7. Do you have any questions for me about the company or the position?

Example answer:
I do have a few questions. First, I was wondering if you could tell me more about the training program for new employees. I’m also curious about the opportunities for advancement within the company. Finally, I’d like to know more about the company’s culture and what it’s like to work at Wendy’s.

Explanation:
This answer is strong because it demonstrates the candidate’s interest in the company and the position. The candidate also asks specific questions that show that they are serious about learning more about Wendy’s.