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Ace Your Nordstrom Behavioral Job Interview with These Top Questions and Answers

Nordstrom is known for its exceptional customer service and offers employees opportunities for career growth and development. Did you know that Nordstrom was founded in 1901 as a shoe store?

Top interview questions to expect


1. Tell me about a time you went above and beyond to help a customer.
2. How do you handle difficult customers?
3. Describe a situation where you had to prioritize multiple tasks and how you managed it.
4. Share an instance where you received negative feedback and how you responded to it.
5. Can you recall a time when you had to make a quick decision under pressure?
6. Tell me about a time when you successfully worked with a team to achieve a common goal.
7. Why are you interested in working at Nordstrom and what skills or qualities do you bring?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR (Situation, Task, Action, Result) framework is a structured way to answer behavioral interview questions. It helps you provide clear and concise responses that highlight your skills and experiences.

– Situation: Briefly describe the situation or context in which the event occurred.
– Task: Explain the specific task or challenge you were responsible for.
– Action: Detail the specific actions you took to address the task or challenge.
– Result: Describe the positive outcome or result of your actions.

Sample answers to above interview questions

1. Tell me about a time you went above and beyond to help a customer.

Example Answer:

Situation: While working as a sales associate at a clothing store, I noticed a customer struggling to find the right outfit for a job interview.

Task: Recognizing the customer’s distress, I approached her and offered my assistance.

Action: I actively listened to her needs and preferences, presenting her with a selection of outfits that aligned with the job requirements. I provided detailed explanations about the features and benefits of each outfit, helping her make an informed decision.

Result: The customer was thrilled with the outfit she chose and expressed gratitude for my attentiveness and expertise. She left the store feeling confident and prepared for her interview.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

2. How do you handle difficult customers?

Example Answer:

Situation: During my time as a customer service representative, I encountered a customer who was visibly upset and demanding to speak to a manager.

Task: Recognizing the urgency of the situation, I remained calm and empathetic, acknowledging the customer’s frustration.

Action: I actively listened to the customer’s concerns, demonstrating understanding and empathy. I then offered potential solutions and worked collaboratively with the customer to find a mutually agreeable resolution.

Result: The customer’s demeanor changed from frustration to gratitude as we worked together to find a solution. They left the interaction feeling satisfied and valued, expressing appreciation for my patience and understanding.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

3. Describe a situation where you had to prioritize multiple tasks and how you managed it.

Example Answer:

Situation: As a project manager, I was entrusted with overseeing multiple projects simultaneously, each with varying deadlines and requirements.

Task: Recognizing the importance of effective time management, I created a detailed task list, prioritizing tasks based on their urgency and impact on the overall project goals.

Action: I allocated time slots for each task, ensuring that I dedicated sufficient attention to each project. I communicated regularly with stakeholders, keeping them updated on progress and any potential challenges. I also sought assistance from team members when necessary, fostering a collaborative work environment.

Result: Through careful planning and effective communication, I successfully managed to complete all projects on time and within budget. The stakeholders were highly satisfied with the outcomes, commending my ability to handle multiple tasks efficiently.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

4. Share an instance where you received negative feedback and how you responded to it.

Example Answer:

Situation: During a performance review, my manager provided me with constructive feedback regarding my communication skills, suggesting that I could be more assertive in expressing my ideas.

Task: Recognizing the value of feedback for personal growth, I took the opportunity to reflect on my communication style and identify areas for improvement.

Action: I sought out opportunities to practice assertive communication, actively participating in meetings and contributing my thoughts and ideas. I also enrolled in a communication skills workshop to enhance my ability to express myself effectively.

Result: Over time, I noticed a significant improvement in my communication skills. I became more confident in expressing my ideas and was able to contribute more effectively to team discussions. My manager recognized my progress and commended me for my willingness to learn and grow.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

5. Can you recall a time when you had to make a quick decision under pressure?

Example Answer:

Situation: While working as a retail manager, I encountered an unexpected surge in customers during a busy holiday season.

Task: Recognizing the need for quick action, I assessed the situation and identified the most pressing customer needs.

Action: I promptly reassigned staff to high-traffic areas, ensuring that customers received prompt assistance. I also communicated with customers, apologizing for any inconvenience and providing updates on wait times. Additionally, I remained calm and composed under pressure, maintaining a positive attitude to reassure both customers and staff.

Result: Despite the influx of customers, we managed to provide efficient service and maintain a positive shopping experience. Customers appreciated our efforts and expressed satisfaction with the way we handled the situation.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

6. Tell me about a time when you successfully worked with a team to achieve a common goal.

Example Answer:

Situation: As part of a cross-functional team tasked with launching a new product, I collaborated with colleagues from various departments.

Task: Recognizing the importance of effective teamwork, I took the initiative to establish clear communication channels and set up regular team meetings to ensure everyone was aligned on goals and responsibilities.

Action: I actively contributed my skills and expertise, sharing market research data and providing insights to help the team make informed decisions. I also fostered a supportive environment, encouraging open dialogue and seeking input from all team members.

Result: Through collaborative efforts, the team successfully launched the new product on time and within budget. The product was well-received by customers, leading to increased sales and positive feedback.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

7. Why are you interested in working at Nordstrom and what skills or qualities do you bring?

Example Answer:

Situation: Having admired Nordstrom’s reputation for exceptional customer service and employee development, I am eager to join a company that values its employees and provides opportunities for growth.

Task: I am confident that my skills and qualities align perfectly with Nordstrom’s values and culture.

Action: As a highly motivated and customer-centric individual, I am committed to delivering exceptional service and exceeding customer expectations. I am also a team player who thrives in collaborative environments and is always willing to go the extra mile. Additionally, I am a quick learner and eager to embrace new challenges.

Result: I believe that my passion for customer service, my collaborative nature, and my commitment to excellence make me an ideal fit for Nordstrom. I am confident that I can contribute to the company’s continued success and make a positive impact on the customer experience.

This answer is strong because it follows the STAR framework effectively. It starts with a brief description of the situation, then explains the task or challenge the candidate was responsible for. The candidate then details the specific actions they took to address the task or challenge, and finishes with a positive outcome or result.

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