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Ace Your Intuit Behavioral Interview: Top 7 Questions and Expert Answers

Intuit, a global technology leader in financial software, offers a dynamic and inclusive work culture. The company is renowned for its commitment to innovation, employee well-being, and empowering customers with financial freedom. Its rapidly growing teams provide boundless opportunities for personal and professional growth.

Top interview questions to expect

Top 7 Behavioral Interview Questions for Intuit:

1. Tell me about a time when you had to overcome a significant challenge.
2. Describe a situation where you demonstrated creativity and innovative thinking.
3. Give me an example of a time when you collaborated effectively with a diverse team.
4. Walk me through a scenario where you had to prioritize multiple tasks and manage your time efficiently.
5. Share an instance where you provided exceptional customer service and went above and beyond.
6. Tell me about a time when you had to make a difficult decision and explain your thought process.
7. Describe a situation where you received constructive feedback and how you incorporated it to improve your performance

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR Framework: A Guide to Answering Behavioral Interview Questions

The STAR framework is a structured approach to answering behavioral interview questions effectively. It involves breaking down your response into four key elements:

– Situation: Set the context and provide a brief overview of the situation or challenge you faced.
– Task: Explain the specific task or responsibility you were accountable for in that situation.
– Action: Describe the actions you took to address the challenge or achieve the desired outcome.
– Result: Highlight the positive outcomes, achievements, or lessons learned from your actions.

By following the STAR framework, you can deliver clear, concise, and compelling answers that demonstrate your skills, abilities, and problem-solving capabilities.

Sample answers to above interview questions

Sample Answers using the STAR Framework:

1. Overcoming a Significant Challenge:

STAR Answer:

– Situation: During a busy tax season, our team faced a surge in customer inquiries related to a new tax law.
– Task: As the lead accountant, I was responsible for resolving complex tax issues and providing accurate and timely advice to our clients.
– Action: I collaborated with my team to develop a comprehensive training program to equip our team with the necessary knowledge and skills to handle the increased workload. I also implemented a triage system to prioritize and efficiently address customer inquiries.
– Result: The training program and triage system led to a significant improvement in our team’s efficiency and customer satisfaction. We successfully resolved a high volume of customer inquiries within a short timeframe, and our clients appreciated our responsiveness and expertise.

2. Demonstrating Creativity and Innovative Thinking:

STAR Answer:

– Situation: Our team was tasked with developing a new financial planning tool for small businesses.
– Task: As a product designer, I was responsible for conceptualizing and designing the user interface and user experience of the tool.
– Action: I conducted extensive user research to understand the needs and preferences of small business owners. I then used this research to brainstorm and develop a creative and innovative design that was both user-friendly and visually appealing.
– Result: The financial planning tool was a huge success. It was lauded for its intuitive design and user-friendly interface, resulting in widespread adoption among small business owners. The tool significantly contributed to the company’s revenue growth and customer satisfaction.

3. Collaborating Effectively with a Diverse Team:

STAR Answer:

– Situation: I was part of a cross-functional team tasked with developing a new marketing campaign for a new product launch.
– Task: As a marketing strategist, I was responsible for developing the overall marketing strategy and coordinating the efforts of various team members, including designers, copywriters, and social media specialists.
– Action: I facilitated regular team meetings to ensure open communication, feedback, and alignment among team members. I also encouraged team members to share their diverse perspectives and expertise to create a well-rounded and effective marketing campaign.
– Result: The marketing campaign was a resounding success, resulting in a significant increase in brand awareness and product sales. The campaign was praised for its creativity, coherence, and effectiveness, and it won several industry awards.

4. Prioritizing Tasks and Managing Time Efficiently:

STAR Answer:

– Situation: As a project manager, I was responsible for overseeing multiple projects simultaneously, each with different deadlines and dependencies.
– Task: My primary challenge was to prioritize tasks, allocate resources effectively, and ensure that all projects were completed on time and within budget.
– Action: I used project management tools and techniques to create a comprehensive project plan. I also conducted regular check-ins with my team members to monitor progress, identify potential bottlenecks, and adjust priorities as needed.
– Result: Under my leadership, the team successfully completed all projects on time and within budget. The projects delivered significant value to the company and contributed to its overall success. I received recognition from my superiors for my exceptional project management skills and ability to handle multiple projects simultaneously.

5. Providing Exceptional Customer Service:

STAR Answer:

– Situation: During my tenure as a customer service representative, I encountered a customer who was extremely frustrated and agitated due to a billing issue.
– Task: My responsibility was to resolve the issue promptly and professionally, ensuring customer satisfaction.
– Action: I actively listened to the customer’s concerns, empathized with their situation, and apologized for the inconvenience caused. I then thoroughly investigated the issue, identified the root cause, and provided a clear and concise explanation to the customer. I also offered a fair resolution that exceeded the customer’s expectations.
– Result: The customer was highly appreciative of my prompt response, empathy, and willingness to go above and beyond to resolve the issue. The customer not only remained a loyal customer but also referred several new customers to our company.

6. Making a Difficult Decision:

STAR Answer:

– Situation: As a team lead, I was faced with a difficult decision when two of my team members had a disagreement that was impacting the team’s productivity and morale.
– Task: My responsibility was to mediate the situation, find a fair and equitable solution, and ensure that the team could continue to function effectively.
– Action: I conducted individual discussions with both team members to understand their perspectives and concerns. I encouraged them to communicate openly and honestly with each other. I also facilitated a team meeting where they could discuss their differences and work towards a mutually acceptable solution.
– Result: Through effective communication and mediation, I helped the team members resolve their disagreement. They agreed on a plan to move forward, and the team’s productivity and morale improved significantly. The experience taught me the importance of active listening, empathy, and the ability to facilitate constructive conversations.

7. Receiving and Incorporating Constructive Feedback:

STAR Answer:

– Situation: During my annual performance review, my manager provided me with constructive feedback regarding my communication skills. They suggested that I could be more assertive and articulate in presenting my ideas during team meetings.
– Task: My responsibility was to take ownership of the feedback, reflect on it, and develop a plan to improve my communication skills.
– Action: I actively sought opportunities to practice and improve my communication skills. I joined Toastmasters International to hone my public speaking and presentation skills. I also requested feedback from my colleagues and incorporated it into my development plan.
– Result: As a result of my commitment to self-improvement, I became more confident and effective in communicating my ideas and opinions during team meetings. My colleagues and manager noticed the positive change, and I received recognition for my improved communication skills. The experience taught me the importance of embracing constructive feedback and using it as an opportunity for growth and development.

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