Top interview questions to expect

Top 7 Behavioral Interview Questions for Fidelity National Financial Job Interviews:

1. Tell me about a time you successfully resolved a conflict with a colleague or client.
2. What is your approach to prioritizing and managing multiple tasks effectively?
3. Can you describe a situation where you used data and analysis to make a decision?
4. How do you handle situations where you must communicate sensitive information to a client?
5. Provide an example of a time when you had to go above and beyond expectations to deliver results.
6. How do you stay up-to-date on industry trends and innovations?
7. What motivates you to succeed in your role at Fidelity National Financial?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR method is a structured approach to answering behavioral interview questions effectively. It involves providing a concise explanation of a specific situation, task, action, and result. Here’s how to use the STAR method effectively:

Situation: Briefly describe a relevant situation or context from your own experience.

Task: Clearly outline the specific task, responsibility, or goal you had in the situation.

Action: Describe the specific actions you took to address the task or challenge you faced.

Result: Explain the positive outcome or result achieved through your actions, emphasizing how they contributed to a successful resolution or improvement.

Sample answers to above interview questions

Example Answers Based on the STAR Method:

1. Tell me about a time you successfully resolved a conflict with a colleague or client.

Situation: Working on a complex project, I encountered a disagreement with a team member who had a different approach.

Task: Recognizing the importance of resolving the conflict and preserving team unity, I took the initiative to address the issue.

Action: I scheduled a private conversation with the team member to discuss the differing perspectives calmly and rationally. I actively listened to their concerns and sought to understand their viewpoint.

Result: Through open communication and collaborative problem-solving, we were able to find a mutually beneficial solution, resulting in a stronger working relationship and successful project completion.

2. What is your approach to prioritizing and managing multiple tasks effectively?

Situation: I was tasked with handling several projects simultaneously, each with varying deadlines and complexities.

Task: To manage my workload effectively, I developed a comprehensive system that involved creating a detailed task list, setting priorities, and allocating time slots for each task.

Action: I communicated regularly with stakeholders to ensure clear expectations and promptly addressed any changes or adjustments required.

Result: By prioritizing tasks based on urgency and importance, utilizing time management techniques, and maintaining open communication, I successfully completed all projects on time and met all client expectations.

3. Can you describe a situation where you used data and analysis to make a decision?

Situation: As part of my role in market research, I was tasked with analyzing consumer behavior patterns to identify trends and preferences.

Task: Leveraging data analysis software, I conducted in-depth research, examining consumer surveys, market reports, and industry data.

Action: I identified key trends and patterns, extracting actionable insights into consumer preferences and behaviors.

Result: My data-driven analysis enabled the company to make informed decisions regarding product development, marketing strategies, and target customer segments, leading to increased sales and improved customer satisfaction.

4. How do you handle situations where you must communicate sensitive information to a client?

Situation: I had to inform a client about an unexpected delay in their project due to unforeseen circumstances.

Task: Recognizing the importance of transparency and maintaining client trust, I approached the situation with empathy and professionalism.

Action: I scheduled a meeting with the client to explain the situation in detail, acknowledging the inconvenience it might cause. I offered alternative solutions and a revised timeline, ensuring that their needs were prioritized.

Result: By communicating openly, demonstrating empathy, and actively seeking solutions, I maintained a positive relationship with the client and preserved their trust in our company’s commitment to service excellence.

5. Provide an example of a time when you had to go above and beyond expectations to deliver results.

Situation: I was tasked with leading a project that required extensive collaboration with cross-functional teams, including remote team members.

Task: To ensure seamless collaboration and project success, I proactively scheduled regular virtual meetings to maintain open communication, facilitate idea-sharing, and address challenges promptly.

Action: I actively sought feedback from team members, fostered a supportive team environment, and facilitated knowledge sharing to enhance overall productivity.

Result: Through effective leadership, open communication, and a commitment to excellence, I successfully delivered the project ahead of schedule and exceeded client expectations, resulting in increased client satisfaction and a strengthened partnership.

6. How do you stay up-to-date on industry trends and innovations?

Situation: In my role as a financial advisor, it is crucial to stay informed about market developments and regulatory changes.

Task: To maintain my knowledge and expertise, I have developed a routine that involves reading industry publications, attending workshops and conferences, and actively seeking opportunities for professional development.

Action: I subscribe to industry newsletters, follow influential thought leaders on social media, and engage in discussions with peers to stay abreast of the latest trends and advancements.

Result: By continuously updating my knowledge and skills, I am able to provide clients with informed advice, tailored solutions, and innovative strategies that align with their evolving needs and goals.

7. What motivates you to succeed in your role at Fidelity National Financial?

Situation: I am passionate about helping clients achieve financial success and security. Fidelity National Financial’s commitment to integrity, innovation, and customer-centricity resonates with my own values and drives my motivation to excel in my role.

Task: I am eager to contribute to the company’s continued growth and success by leveraging my skills, knowledge, and experience to deliver exceptional service and build lasting relationships with clients.

Action: I am committed to providing personalized advice, conducting thorough research, and staying up-to-date on market trends to ensure that clients receive the best possible financial solutions.

Result: My dedication to client success and my alignment with Fidelity National Financial’s values enable me to consistently exceed expectations, drive positive outcomes for clients, and contribute to the company’s overall growth and reputation.