Top interview questions to expect

1. Tell me about a time when you went above and beyond to help a customer.
2. How do you handle difficult customers or patients?
3. Describe a situation where you had to use your problem-solving skills to resolve a conflict.
4. Give me an example of a time when you had to work effectively in a team environment.
5. What are your strengths and weaknesses?
6. Why are you interested in working at CVS Health?
7. Where do you see yourself in five years?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a structured method for answering behavioral interview questions. STAR stands for Situation, Task, Action, and Result.

* Situation: Describe the situation or context in which the event occurred.
* Task: Explain the specific task or goal you were responsible for.
* Action: Detail the actions you took to address the situation or complete the task.
* Result: Describe the positive outcome or result of your actions.

By following the STAR framework, you can provide clear, concise, and compelling answers to behavioral interview questions, demonstrating your skills, abilities, and accomplishments.

Sample answers to above interview questions

1. Tell me about a time when you went above and beyond to help a customer.

Answer:
Situation: I was working as a pharmacy technician when a customer came in with a prescription for a medication that was not in stock.

Task: I needed to find a way to get the customer the medication as quickly as possible.

Action: I called several other pharmacies in the area to see if they had the medication in stock. I was finally able to find a pharmacy that had the medication and I drove to pick it up. I delivered the medication to the customer’s home and made sure that they had everything they needed.

Result: The customer was very grateful and thanked me for going the extra mile to help them. They also said that they would be coming back to our pharmacy in the future.

Why is this answer strong?

This answer is strong because it follows the STAR framework and provides a clear and concise explanation of the situation, task, action, and result. The answer also demonstrates the candidate’s customer service skills, their willingness to go above and beyond, and their ability to resolve problems.

2. How do you handle difficult customers or patients?

Answer:
Situation: I was working as a nurse when I had a patient who was very angry and upset. The patient was complaining about the care they were receiving and they were being very demanding.

Task: I needed to de-escalate the situation and provide the patient with the care they needed.

Action: I listened to the patient’s concerns and tried to understand their point of view. I also explained the treatment plan to the patient in detail and answered all of their questions. I was able to calm the patient down and they eventually agreed to receive the care that they needed.

Result: The patient was grateful for the care that they received and they thanked me for my patience and understanding. They also said that they would be coming back to our hospital in the future.

Why is this answer strong?

This answer is strong because it follows the STAR framework and provides a clear and concise explanation of the situation, task, action, and result. The answer also demonstrates the candidate’s communication skills, their ability to de-escalate conflict, and their patient care skills.

3. Describe a situation where you had to use your problem-solving skills to resolve a conflict.

Answer:
Situation: I was working as a team leader when there was a conflict between two of my team members. The team members were arguing about who was responsible for a particular task.

Task: I needed to resolve the conflict and ensure that the task was completed.

Action: I met with the team members individually to discuss the conflict. I listened to their concerns and tried to understand their points of view. I also explained the importance of teamwork and cooperation. I was able to get the team members to agree to work together to complete the task.

Result: The team members were able to resolve their conflict and they completed the task successfully. They also developed a better understanding of the importance of teamwork and cooperation.

Why is this answer strong?

This answer is strong because it follows the STAR framework and provides a clear and concise explanation of the situation, task, action, and result. The answer also demonstrates the candidate’s leadership skills, their ability to resolve conflict, and their ability to build teamwork.

4. Give me an example of a time when you had to work effectively in a team environment.

Answer:
Situation: I was working on a project with a team of other employees. The project was complex and required a lot of coordination and collaboration.

Task: I needed to work effectively with my team members to complete the project on time and within budget.

Action: I met with my team members regularly to discuss our progress and to identify any challenges. I also made sure that everyone was clear on their roles and responsibilities. I was able to build a strong team spirit and we were able to complete the project successfully.

Result: The project was completed on time and within budget. The team members also developed a stronger sense of teamwork and collaboration.

Why is this answer strong?

This answer is strong because it follows the STAR framework and provides a clear and concise explanation of the situation, task, action, and result. The answer also demonstrates the candidate’s teamwork skills, their ability to communicate effectively, and their ability to manage a project.

5. What are your strengths and weaknesses?

Answer:

Strengths:

* I am a hard worker and I am always willing to go the extra mile.
* I am a quick learner and I am able to adapt to new situations easily.
* I am a team player and I am able to work well with others.

Weaknesses:

* I can sometimes be a perfectionist and I may spend too much time on details.
* I am not always the best at delegating tasks.
* I can sometimes be a bit shy in social situations.

Why is this answer strong?

This answer is strong because it is honest and self-aware. The candidate identifies their strengths and weaknesses and they explain how they can work on their weaknesses. The answer also shows that the candidate is confident in their abilities.

6. Why are you interested in working at CVS Health?

Answer:

I am interested in working at CVS Health because I am passionate about healthcare and I believe that CVS Health is a company that is making a real difference in the lives of people. I am also impressed by CVS Health’s commitment to innovation and its focus on customer service. I believe that I would be a valuable asset to CVS Health and I am excited about the opportunity to contribute to the company’s success.

Why is this answer strong?

This answer is strong because it is specific and it shows that the candidate has done their research on CVS Health. The answer also demonstrates the candidate’s passion for healthcare and their commitment to customer service.

7. Where do you see yourself in five years?

Answer:

In five years, I see myself as a leader in the healthcare industry. I would like to be in a position where I can make a significant impact on the lives of people. I am also interested in pursuing a higher degree in healthcare administration. I believe that CVS Health is the perfect place for me to achieve my goals.

Why is this answer strong?

This answer is strong because it is ambitious and it shows that the candidate is motivated to succeed. The answer also demonstrates the candidate’s commitment to the healthcare industry and their desire to make a difference.