Top interview questions to expect

Top 7 Behavioral Interview Questions for AT&T:
1. Tell me about a time when you faced a difficult challenge and how you overcame it.
2. Describe a situation where you had to prioritize multiple tasks and how you managed them.
3. Give me an example of a time when you had to work with a difficult coworker and how you handled the situation.
4. Tell me about a time when you had to adapt to a new environment or situation and how you succeeded.
5. Share an instance where you received constructive criticism and how you used it to improve your performance.
6. Can you describe a time when you made a mistake and how you learned from it?
7. What strategies do you use to stay organized and efficient in your work?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR Framework:

The STAR framework stands for Situation, Task, Action, and Result. It is a structured approach to answering behavioral interview questions by providing specific and relevant examples from your past experiences.

Situation: Briefly describe the situation or challenge that you faced.
Task: Explain the specific task or goal that you were responsible for completing.
Action: Detail the actions that you took to address the situation or complete the task.
Result: Highlight the positive outcomes or achievements that resulted from your actions.

When using the STAR framework, be sure to focus on providing concise and relevant details that demonstrate your skills, abilities, and achievements.

Sample answers to above interview questions

1. Question: Tell me about a time when you faced a difficult challenge and how you overcame it.

Answer: (STAR)
– Situation: During a busy customer service shift, I encountered a particularly irate customer who was dissatisfied with our product.
– Task: My task was to resolve the customer’s issue and ensure their satisfaction.
– Action: I actively listened to the customer’s concerns, empathized with their situation, and offered a solution that addressed their needs. I also maintained a calm and professional demeanor throughout the interaction.
– Result: The customer was ultimately satisfied with the resolution, and expressed appreciation for my patience and understanding. This positive outcome demonstrated my ability to remain composed under pressure, actively listen to customers, and resolve complex issues effectively.

2. Question: Describe a situation where you had to prioritize multiple tasks and how you managed them.

Answer: (STAR)
– Situation: As a project manager, I was responsible for overseeing multiple projects with tight deadlines and limited resources.
– Task: My task was to effectively allocate resources, set priorities, and ensure that all projects were completed on time and within budget.
– Action: I created a detailed project plan, established clear priorities, and delegated tasks to team members based on their strengths and expertise. I also held regular team meetings to monitor progress and address any challenges.
– Result: By prioritizing tasks effectively and managing resources efficiently, I successfully led the team in completing all projects on time and within budget. This experience highlighted my strong project management skills, ability to handle multiple tasks simultaneously, and effective delegation skills.

3. Question: Give me an example of a time when you had to work with a difficult coworker and how you handled the situation.

Answer: (STAR)
– Situation: In a previous role, I had a coworker who was consistently negative and uncooperative, which created a challenging work environment.
– Task: My task was to maintain a productive working relationship with this individual in order to achieve team goals.
– Action: I approached the situation with empathy and understanding. I took the initiative to communicate openly and directly with the coworker, addressing the issues in a respectful and constructive manner. I also sought support from my manager to help resolve the situation.
– Result: Through open communication and collaboration, we were able to resolve the conflict and establish a more positive and productive working relationship. This experience demonstrated my ability to handle difficult interpersonal situations, communicate effectively, and resolve conflicts constructively.

4. Question: Tell me about a time when you had to adapt to a new environment or situation and how you succeeded.

Answer: (STAR)
– Situation: When I joined AT&T, I was initially tasked with working on a new project that required me to learn a new software program and collaborate with a cross-functional team.
– Task: My task was to quickly adapt to the new environment, master the software program, and effectively contribute to the project’s success.
– Action: I actively sought out training and support from colleagues. I also took the initiative to learn the new software program through online tutorials and hands-on experience. I also made an effort to build relationships with team members from different departments to facilitate collaboration and ensure project success.
– Result: I was able to quickly adapt to the new environment, master the software program, and successfully contribute to the project’s completion on time and within budget. This experience demonstrated my ability to adapt to new situations, learn quickly, and collaborate effectively with diverse teams.

5. Question: Share an instance where you received constructive criticism and how you used it to improve your performance.

Answer: (STAR)
– Situation: During a performance review, my manager provided me with constructive feedback regarding my communication skills in team meetings.
– Task: My task was to take the feedback seriously and actively work towards improving my communication skills.
– Action: I sought out opportunities to practice public speaking and enrolled in a communication skills workshop. I also made an effort to be more assertive and concise in my communication during team meetings.
– Result: Through consistent effort and dedication, I was able to significantly improve my communication skills and became more confident and effective in presenting my ideas and contributing to team discussions. This experience demonstrated my openness to feedback, willingness to learn, and commitment to continuous improvement.

6. Question: Can you describe a time when you made a mistake and how you learned from it?

Answer: (STAR)
– Situation: In a previous role, I made a mistake in a financial report that resulted in an incorrect calculation.
– Task: My task was to acknowledge my mistake, take responsibility, and rectify the situation promptly.
– Action: I immediately informed my manager about the error and worked diligently to correct it. I also implemented new procedures to ensure that similar mistakes were avoided in the future.
– Result: By taking ownership of my mistake and taking prompt corrective action, I was able to minimize the impact of the error and prevent similar issues from occurring in the future. This experience demonstrated my integrity, accountability, and commitment to learning from my mistakes.

7. Question: What strategies do you use to stay organized and efficient in your work?

Answer: (STAR)
– Situation: In my previous role, I managed a large workload with multiple projects and deadlines.
– Task: My task was to develop and implement strategies to stay organized and efficient in order to meet all deadlines and deliver high-quality work.
– Action: I created a detailed to-do list and prioritized tasks based on their importance and urgency. I also utilized time management techniques such as the Pomodoro Technique to maximize my productivity. Additionally, I regularly reviewed my progress and made adjustments to my strategies as needed.
– Result: By implementing these strategies, I was able to effectively manage my workload, meet all deadlines, and maintain a high level of quality in my work. This experience demonstrated my strong organizational skills, ability to prioritize tasks, and commitment to efficiency.