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Ace Your Amazon Behavioral Interview: Top Questions and Expert Answers

Stand out in the competitive Amazon hiring process by honing your behavioral interview skills. Impress hiring managers with thoughtful responses that highlight your talent and fit for the company. Did you know Amazon has pioneered a new employee training program centered around machine learning?

Top interview questions to expect


1. Tell me about a time you went above and beyond for a customer.
2. Describe a situation where you had to make a difficult decision and how you handled it.
3. Give me an example of a time when you successfully worked as a team to achieve a common goal.
4. How do you handle criticism or feedback from colleagues or supervisors?
5. Tell me about a time when you failed and what you learned from the experience.
6. If I were to ask your previous colleagues to describe you, what would they say?
7. Why are you interested in working for Amazon and why do you think you are a good fit for this specific role?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a widely-used structure for answering behavioral interview questions. It stands for Situation, Task, Action, and Result. When answering behavioral interview questions, use the STAR framework to provide specific examples of how you have demonstrated the skills and qualities the interviewer is looking for:

– Situation: Briefly describe a specific situation or challenge you faced.
– Task: Explain the task or goal you were responsible for or aimed to achieve.
– Action: Detail the actions you took to complete the task or overcome the challenge. Highlight your skills, abilities, and decision-making process.
– Result: Share the positive outcome or result of your actions, quantifying your achievements where possible.

Sample answers to above interview questions


1. Tell me about a time you went above and beyond for a customer.

STAR Answer:

Situation: While working as a customer service representative at a technology company, I encountered a customer who had a complex issue with their product.

Task: My task was to resolve the customer’s issue promptly and to their satisfaction.

Action: I actively listened to the customer’s concerns, empathized with their situation, and thoroughly investigated the issue. I then provided a detailed explanation of the problem and presented the customer with several potential solutions.

Result: The customer was impressed with my professionalism, technical knowledge, and willingness to go the extra mile. They expressed their gratitude and satisfaction with the resolution, and I received a positive review for my exceptional service.

Why this answer is strong:

This answer effectively utilizes the STAR framework by providing a specific example of a situation where the candidate went above and beyond for a customer. It highlights the candidate’s customer-centric approach, problem-solving skills, communication abilities, and ability to resolve complex issues.

2. Describe a situation where you had to make a difficult decision and how you handled it.

STAR Answer:

Situation: As a project manager, I faced a situation where I had to make a difficult decision that would impact the project timeline and budget.

Task: My task was to weigh the pros and cons of different options and make a decision that would minimize risks and optimize outcomes for the project.

Action: I gathered input from my team members, analyzed data, and carefully considered the potential consequences of each decision. I then made a well-informed choice that prioritized the project’s overall success.

Result: The decision I made resulted in a minor delay in the project timeline, but it ultimately saved costs and ensured the project’s ultimate success. The team appreciated my transparency and willingness to take responsibility for the difficult decision.

Why this answer is strong:

This answer demonstrates the candidate’s decision-making skills, analytical abilities, and ability to handle pressure. It showcases their commitment to the project’s success and their willingness to make tough choices when necessary.

3. Give me an example of a time when you successfully worked as a team to achieve a common goal.

STAR Answer:

Situation: As a software engineer, I collaborated with a cross-functional team to develop a new software feature.

Task: My task was to work effectively with team members from different departments and expertise to ensure the feature was developed on time and met the project requirements.

Action: I actively participated in team meetings, shared my knowledge and expertise, and worked closely with other team members to overcome challenges and resolve conflicts. I also provided regular updates on my progress and sought feedback from the team.

Result: The software feature was successfully developed and launched on time, and it received positive feedback from both internal stakeholders and customers. The team’s collaborative efforts and effective communication contributed to the project’s success.

Why this answer is strong:

This answer highlights the candidate’s teamwork skills, communication abilities, and ability to collaborate effectively in a diverse team. It demonstrates their commitment to project success and their willingness to share knowledge and expertise.

4. How do you handle criticism or feedback from colleagues or supervisors?

STAR Answer:

Situation: During a performance review, my supervisor provided me with constructive criticism regarding my communication skills.

Task: My task was to receive the feedback gracefully and use it as an opportunity for growth and development.

Action: I thanked my supervisor for the feedback, asked clarifying questions to understand their perspective, and acknowledged the areas where I needed improvement. I then developed a plan to address the feedback and improve my communication skills.

Result: I implemented the strategies I had identified to improve my communication skills, and I received positive feedback from my supervisor and colleagues on my progress. This experience strengthened my ability to handle criticism and use it as a catalyst for growth.

Why this answer is strong:

This answer demonstrates the candidate’s receptiveness to feedback, their ability to handle criticism constructively, and their commitment to personal and professional development. It shows that they are open to learning and willing to take action to improve their skills.

5. Tell me about a time when you failed and what you learned from the experience.

STAR Answer:

Situation: As a marketing manager, I launched a social media campaign that did not meet the expected engagement and conversion goals.

Task: My task was to identify the reasons for the campaign’s failure and learn from the experience to improve future campaigns.

Action: I analyzed the campaign data, gathered feedback from my team members and customers, and conducted market research to understand the reasons for its shortcomings. I then developed a plan to address the issues and improve the effectiveness of future campaigns.

Result: The lessons I learned from this experience helped me improve my marketing strategies and tactics. I became more data-driven in my approach, focused on understanding my target audience, and continuously tested and iterated on my campaigns to optimize their performance.

Why this answer is strong:

This answer demonstrates the candidate’s ability to learn from mistakes, their resilience in the face of failure, and their commitment to continuous improvement. It shows that they are willing to take calculated risks and are not afraid to fail in the pursuit of success.

6. If I were to ask your previous colleagues to describe you, what would they say?

STAR Answer:

Situation: When I asked my previous colleagues to describe me, they provided me with valuable insights into my strengths and areas for improvement.

Task: My task was to listen attentively to their feedback, reflect on it, and use it to identify areas where I could grow and develop.

Action: I thanked my colleagues for their honest feedback and asked clarifying questions to understand their perspectives. I then developed a plan to address their concerns, improve my weaknesses, and further develop my strengths.

Result: The feedback from my colleagues helped me become a more effective and well-rounded professional. I was able to use their insights to improve my communication skills, leadership abilities, and technical expertise.

Why this answer is strong:

This answer demonstrates the candidate’s self-awareness, their willingness to listen to and learn from feedback, and their commitment to continuous improvement. It shows that they value the opinions of their colleagues and are open to constructive criticism.

7. Why are you interested in working for Amazon and why do you think you are a good fit for this specific role?

STAR Answer:

Situation: I have been an avid Amazon customer for many years, and I am impressed by the company’s customer-centric approach, its innovative products and services, and its commitment to sustainability.

Task: My task is to convince the interviewer that I am passionate about Amazon’s mission and values and that I have the skills and experience to contribute to the company’s success.

Action: I have thoroughly researched Amazon’s business model, its culture, and its career opportunities. I have also carefully aligned my skills and experience with the requirements of this specific role, and I am confident that I can make a significant impact in this position.

Result: I am confident that my enthusiasm for Amazon’s mission, my skills and experience, and my alignment with the company’s culture make me an excellent fit for this role. I am excited about the opportunity to join Amazon and contribute to its continued growth and success.

Why this answer is strong:

This answer demonstrates the candidate’s genuine interest in Amazon, their knowledge of the company, and their confidence in their ability to contribute to the company’s success. It shows that they have taken the time to learn about Amazon and that they are passionate about the company’s mission and values.

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