Top interview questions to expect

1. Tell me about a time you faced a difficult situation at work and how you navigated it?
2. Give me an example of a time when you took initiative to solve a problem?
3. Can you describe a situation where you demonstrated exceptional customer service?
4. What are your strengths that make you a great fit for this role at Rollins?
5. How would you contribute to the success of Rollins’ sustainability initiatives?
6. Describe a time when you had to work effectively with a team to achieve a common goal?
7. What specific skills and experiences do you have that align with Rollins’ values and mission?

Check the latest questions for this role:

Answering interview questions with STAR structure

The STAR framework is a powerful tool that helps you structure your answers to behavioral interview questions in a clear and compelling way. Here’s how it works:

S – Situation: Briefly describe the situation or context you were in.
T – Task: Explain your role or responsibility in the situation.
A – Action: Describe the specific actions you took to address the situation.
R – Result: Share the positive outcome or resolution you achieved.

By following the STAR framework, you can ensure your answers are concise, relevant, and impactful, leaving a strong impression on your interviewers.

Sample answers to above interview questions

1. Question: Tell me about a time you faced a difficult situation at work and how you navigated it?

STAR Answer:
– Situation: “During a busy pest control season, our team was unexpectedly short-staffed due to unforeseen circumstances. This led to a surge in customer requests and increased workload.”
– Task: “As the lead technician, it was my responsibility to ensure that all customers’ needs were met efficiently while maintaining high standards of service.”
– Action: “I took the initiative to prioritize tasks, reassess our schedule, and communicate effectively with customers, explaining the situation and managing their expectations.”
– Result: “Despite the challenges, we successfully completed all service requests on time, maintained customer satisfaction, and even received positive feedback for our professionalism and responsiveness.”

2. Question: Give me an example of a time when you took initiative to solve a problem?

STAR Answer:
– Situation: “While conducting a routine inspection, I noticed signs of a potential termite infestation in a customer’s property. However, it was a complex case that required further assessment and treatment.”
– Task: “Recognizing the urgency, I took the initiative to contact our team of experts, arranged a follow-up visit, and coordinated with the customer to ensure the issue was addressed promptly.”
– Action: “Upon further investigation, we confirmed the termite infestation and developed a comprehensive treatment plan. We communicated the findings and recommendations clearly to the customer, who appreciated our proactive approach.”
– Result: “The timely intervention and effective treatment plan prevented any significant damage to the property, and the customer expressed gratitude for our expertise and swift response.”

3. Question: Can you describe a situation where you demonstrated exceptional customer service?

STAR Answer:
– Situation: “During a customer visit, I encountered a homeowner who was anxious and concerned about a pest infestation in their home.”
– Task: “Understanding their distress, I actively listened to their concerns, empathized with their situation, and sought to provide reassurance.”
– Action: “I thoroughly inspected the property, explained the pest issue in detail, and provided clear recommendations for treatment. I also provided preventive tips to avoid future infestations.”
– Result: “The customer was visibly relieved and appreciative of my patience, understanding, and thorough approach. They expressed confidence in our services and left with a positive impression of Rollins.”

4. Question: What are your strengths that make you a great fit for this role at Rollins?

STAR Answer:
– Situation: “Throughout my career in pest control, I’ve consistently demonstrated exceptional problem-solving skills and attention to detail.”
– Task: “I take pride in my ability to assess situations quickly, identify pest issues accurately, and develop effective treatment plans.”
– Action: “My strong communication skills allow me to build rapport with customers, address their concerns effectively, and provide clear explanations and recommendations.”
– Result: “By combining these strengths, I’ve successfully resolved complex pest issues, ensured customer satisfaction, and contributed to the growth of my previous company.”

5. Question: How would you contribute to the success of Rollins’ sustainability initiatives?

STAR Answer:
– Situation: “In my previous role, I actively participated in sustainability programs and initiatives aimed at reducing our environmental impact.”
– Task: “I led efforts to minimize pesticide usage, promote integrated pest management techniques, and educate customers about eco-friendly pest control practices.”
– Action: “By implementing these measures, we significantly reduced our chemical footprint, increased customer satisfaction, and positioned our company as a leader in sustainable pest control.”
– Result: “Our commitment to sustainability not only benefited the environment but also enhanced our reputation and attracted eco-conscious customers.”

6. Question: Describe a time when you had to work effectively with a team to achieve a common goal?

STAR Answer:
– Situation: “As part of a pest control team, we were tasked with managing a large-scale pest infestation in a local community.”
– Task: “My role involved coordinating with various team members, including technicians, supervisors, and customer service representatives, to ensure a cohesive and efficient response.”
– Action: “I facilitated effective communication, assigned roles and responsibilities, and monitored progress to keep the project on track.”
– Result: “Through teamwork and collaboration, we successfully eradicated the infestation, exceeding customer expectations and receiving positive feedback for our professionalism and responsiveness.”

7. Question: What specific skills and experiences do you have that align with Rollins’ values and mission?

STAR Answer:
– Situation: “Throughout my career, I’ve consistently demonstrated a commitment to excellence, integrity, and customer satisfaction, values that align perfectly with Rollins’ core principles.”
– Task: “My passion for pest control and my dedication to providing exceptional service have driven me to continuously improve my knowledge and skills.”
– Action: “I actively seek opportunities for professional development, attend industry conferences, and stay updated on the latest pest management techniques and technologies.”
– Result: “By aligning my skills and experiences with Rollins’ values, I am confident in my ability to contribute to the company’s success and further its mission of providing superior pest control services.”