What is the hiring manager looking for?

Hiring managers pose this question to assess your ability to manage change effectively, overcome obstacles, and demonstrate your adaptability. They are looking for candidates who can articulate a clear approach to dealing with resistance, actively engage stakeholders, and deliver successful implementation outcomes.

How to structure your answer

Utilize the STAR method (Situation, Task, Action, Result) to structure your response:
* Situation: Describe the specific scenario or project where you encountered resistance to change.
* Task: Outline your responsibilities and objectives in implementing the change.
* Action: Detail the steps you took to address the resistance, engage stakeholders, and communicate the benefits of the change.
* Result: Emphasize the positive outcomes achieved through your efforts, including improved efficiency, increased productivity, or enhanced collaboration.

Tips to answer this interview question

Tips:
* Show empathy and actively listen to the concerns of those resistant to change. Understanding their perspective fosters trust and creates a more receptive environment for change.
* Provide clear and compelling reasons for the change, emphasizing how it aligns with the organization’s goals and benefits all stakeholders.
* Seek common ground and collaborate with those affected by the change. Involve them in the decision-making process to gain their buy-in and support.
* Communicate the change effectively and transparently. Utilize multiple channels to disseminate information, ensuring everyone is well-informed and understands the rationale behind the change.
* Be patient and persistent. Change takes time, and it’s essential to remain steadfast in your efforts. Continuously address concerns, answer questions, and provide support to those struggling with the transition.

Things to avoid:
* Don’t dismiss or ignore the concerns of those resistant to change. Taking their feedback seriously and addressing their apprehensions demonstrates your ability to handle challenging situations diplomatically.
* Avoid being overly defensive or argumentative. Instead, focus on understanding and addressing the root causes of resistance rather than engaging in fruitless debates.
* Don’t rush the process. Change is a gradual and iterative journey. Rushing the implementation can lead to resentment and hinder the success of the change initiative.

Example interview answers to this question

Sample Answers:

Answer 1:
In my previous role as a project manager, I was tasked with implementing a new software system that required significant changes in workflow for our entire team. Initially, there was resistance from some team members who were hesitant to embrace the new technology. To overcome this, I conducted extensive training sessions, addressing their concerns and demonstrating the benefits of the new system. I actively sought feedback and incorporated their suggestions into the implementation plan, fostering a sense of ownership and buy-in. As a result, the transition to the new system was smooth, and the team’s productivity improved significantly.

Analysis: This answer effectively demonstrates the candidate’s ability to manage change by actively addressing resistance, providing training and support, and involving team members in the decision-making process. The positive outcome of increased productivity further strengthens the answer.

Answer 2:
In my role as a marketing manager, I faced resistance when introducing a new marketing strategy that required a shift in our target audience. Some team members held onto traditional approaches and were reluctant to embrace the new strategy. I recognized the need for a delicate approach and organized workshops to facilitate open dialogue. By understanding their concerns and presenting data-driven insights, I gradually gained their trust. The successful implementation of the new strategy resulted in a surge in customer engagement and a significant increase in sales.

Analysis: This answer showcases the candidate’s ability to navigate resistance through effective communication, data-driven persuasion, and a collaborative approach. The positive outcomes of increased customer engagement and sales growth further solidify the answer’s strength.