What is the hiring manager looking for?

The hiring manager wants to know that you can handle workplace conflicts and disagreements maturely and collaboratively. They seek to see if you can effectively communicate, build relationships, and find common ground with others.

How to structure your answer

To structure your answer well:
– Start with a brief acknowledgement of the prevalence of conflicts in workplace and your awareness of their potential impact.
– Cite a specific situation where you successfully resolved a conflict with a coworker. Walk the hiring manager through your step-by-step approach to the conflict.
– Explain the communication strategies you used to address the underlying issues, while maintaining a positive and respectful attitude.
– Emphasize the importance of active listening, empathy, and finding common ground.
– Highlight the positive outcomes of the conflict resolution, such as improved teamwork or strengthened relationships.

Tips to answer this interview question

Tips:
– Avoid placing blame or focusing on the negative aspects of the conflict.
– Do not give hypothetical answers or make general statements about how you would handle conflicts.
– Keep your answer concise and focused on a specific situation where you demonstrated your conflict resolution skills.
– Be confident and articulate your thoughts clearly.
Things to Avoid:
– Do not ramble or get sidetracked with irrelevant details.
– Avoid using jargon or overly technical language.
– Do not come across as aggressive or confrontational.

Example interview answers to this question

Sample Answers:
1. “In my previous role, I encountered a conflict with a coworker who had a different approach to a project. Instead of letting the disagreement escalate, I arranged a private meeting to discuss our perspectives openly. I actively listened to their concerns and acknowledged their valid points. By seeking common ground, we found a collaborative solution that not only resolved the conflict but also strengthened our working relationship.”
– Strength: This answer demonstrates proactive conflict resolution, effective communication, and the ability to build relationships.

2. “When a coworker expressed frustration about my work style, I welcomed their feedback with an open mind. We scheduled a time to talk and I listened carefully to their perspective. By asking clarifying questions, I gained a better understanding of the issue and realized that some adjustments on my part could improve our collaboration. I implemented those changes and our working relationship improved significantly.”
– Strength: This answer showcases self-awareness, active listening, and willingness to adapt and compromise.

3. “In a previous team project, a disagreement arose among team members about the best approach to a task. Rather than dismissing others’ ideas, I facilitated a brainstorming session where everyone contributed their thoughts. By encouraging open dialogue and building consensus, we developed a solution that incorporated the strengths of various perspectives. The successful completion of the project highlighted the value of addressing conflicts constructively.”
– Strength: This answer emphasizes teamwork, consensus building, and the ability to drive a team towards a common goal.