What is the hiring manager looking for?

Hiring managers ask this question to assess your clinical acumen, teamwork, and ability to de-escalate tense situations. They want to know if you can stay calm under pressure, think critically, and communicate effectively with patients and their families.

How to structure your answer

Use the STAR method to answer with a concise, easily understandable answer. Start with a brief overview of the situation to set the scene, then describe the actions you took to address the challenge. Be specific about the steps you took and the outcome of your actions. Conclude by summarizing what you learned from the experience and how it has helped you grow as a provider.

Tips to answer this interview question

Avoid giving vague, general answers that don’t provide specific details about the situation or your actions. Don’t ramble on about unrelated details that don’t add value to your answer. Also, avoid criticizing the patient or their family, and focus on the positive aspects of the experience.

Example interview answers to this question

Question: A patient comes to the ER with severe abdominal pain. You suspect appendicitis, but the patient is hesitant to undergo surgery. How do you handle the situation?

Strong Answer: “In this tense situation, I first took the time to listen to the patient’s concerns and understand their fears. Establishing a connection and trust is imperative. I then explained the risks and benefits of surgery in a clear and compassionate manner, using language they could easily understand. I also emphasized the importance of timely intervention to prevent complications. After carefully considering their concerns, the patient consented to the surgery. The successful outcome of the surgery and the patient’s gratitude made this a rewarding experience.”

Explanation: This answer effectively demonstrates the candidate’s ability to build rapport with patients, communicate complex medical information clearly, and prioritize patient safety. It highlights their patient-centered approach and their ability to make sound clinical decisions under pressure.

Question: A patient is admitted to your unit with a complex medical history and multiple medications. How do you ensure that you are providing safe and effective care?

Strong Answer: “To manage the complexities of this patient’s care, I meticulously reviewed their medical history, paying close attention to potential drug interactions and contraindications. In collaboration with the healthcare team, we developed a comprehensive care plan that tailored their treatment to their unique needs. Regular monitoring and communication with the patient and their family kept them informed and involved in the decision-making process. By employing a systematic and patient-centered approach, we achieved a positive outcome and ensured the patient’s safety throughout their stay.”

Explanation: This answer showcases the candidate’s strong organizational skills, attention to detail, and ability to work effectively within a team to ensure the best possible care for the patient. It demonstrates their commitment to patient safety and their ability to adapt care plans to meet individual needs.